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Business Profile

Health and Wellness

Better Living Now Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Better Living Now Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Better Living Now Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to use this company for medical supplies back in 2023 and when I got a new job in 2024 it was no longer covered by my insurance. So I called this company and told them to stop sending me stuff. They continued to send me things and send me bills with no insurance coverage. I had to jump through hoops for months to get it returned. I finally got it returned and this was over a year ago and now I'm getting a bill out of nowhere for the supplies that has already been returned

      Customer Answer

      Date: 04/19/2025

      Better Business Bureau:

      At this time, I have not been contacted by Better Living Now Inc. regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:08/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a type 1 diabetic and last year started the dexcom g6 along with omnipod insulin pump to help manage my diabetes. This company has been terrible with processing and shipping of my supplies needed to prevent me to a DKA, coma or death! Not only myself has had this negligent issue with this company according to their website reviews! My insulin pump cannot and will not work properly without the dexcom supplies this company seems to be withholding more than one occasion. Someone really should look into this company aka Rotek or however u spell it. Chronically ill people need such as myself rely on these products to keep us alive! This company is killing us faster. Please somebody look into this.

    • Initial Complaint

      Date:08/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to resolve a billing issue but the Rotech billing **** does not answer the phone x3 days and left 8 messages.my account was closed as I no longer deal with them but I returned 2 sensors to credit my account but that was not done they charged my insurance companies this is causing me issues with ******** who advised me to file a fraud complaint against this company but would like to resolve this issue with then over the phone

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm unable to obtain diabetic supplies covered by insurance for my wife. We've been attempting to obtain diabetic strips and fast clix lancets. Operators tell us their ordered; however, we never receive the supplies. Spoke with numerous operators and they say its being reviewed. Ever since this company has been bought out by ******, we can't obtain specific supplies. We also order the Dexcom 7 monitor. At times 8 or nine will show up at our door. The new on line system is a mess.

      Customer Answer

      Date: 07/02/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BLN supplies continuous glucose monitors for my 12-year-old son, who is a type 1 diabetic. While service at *** has never been stellar, it has degraded substantially in the past four months, to the point that we are using borrowed supplies from other familes because our order of Dexcom sensors is now 34 days late, and there appears to be no resolution in sight.In summary, our regularly scheduled order from May 3 was not fulfilled, and the automatic refill removed from my profile on the website. I received no emails or notifications about the the apparent cancellation. I ordered the supplies manually on May 23 and received an automatically generated email confirming the order (#******). The sensors have not arrived and I have called the customer service number 10 times. Each time the call is routed to an offshore call center. The agents have no ability to view order status and each time they promise a call back within 24 hours. There has never been a call back. Frustrated and angry, I sent an email to customer service explaing the situation in detail. I received back a terse reply stating *** was waiting for "clinicians notes" from our physician. I received a similar notice after complaining in the wake of my previous order, which was also delayed. My physician uploaded the notes. Furthermore, my clinician states that there has been no request for notes from BLN for this most recent order; however, it's important to understand that clinicians notes are only required once every 12 months. Accordingly, there is no need for notes. A phantom charge posted to my account on June 5, referencing an order of sensors from April 27, which never arrived.

      Customer Answer

      Date: 07/02/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Better Living Now Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:05/14/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the only company our insurance company allows us to use for Diabetic Medical Equipment. We have placed multiple order over the past 3 months and our health care provider as well. After muliple calls I have yet to receive a response. My son needs his supplies for his equipment to work properly and help control his Type 1 Diabetes. A month ago he had to go to the hospital due to not having the supplies. Better Living Now is putting peoples lives in danger with their lack of providing care to patients. May I request that this company get looked into?

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They outsource there calls to a center in ***** and won't actually answer. They do a call back system but I have called 3 times this week and received no calls back. This is a medical supply company and I have a child with diabetes. These are serious medical issues that could result in my son dying and all they care about is saving a few dollars on their call center. They shouldn't even be in business and they are going to get people killed.

    • Initial Complaint

      Date:04/23/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to Reorder my insulin pump supplies and continuous glucose monitoring supplies from better living now, recently bought by rotech company, for over a month!! Rotech is horrible. They know nothing. I'm told someone will call me back. Give times already. Nothing. I'm currently borrowing medical supplies. I'm so frustrated. They've made it impossible to call better living now directly. I can only speak with a call center overseas and they are worthless.

      Customer Answer

      Date: 05/19/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Better Living Now Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 19th committed to shipping Dexicon 6 sensors within 5 days. I have spent more than 30 hours trying to get this regularly sipped necessary medical supply for my diabetic son. On twenty (20) different occasions I was told that they would call me back to resolve my issue, not once have they called us back.

    • Initial Complaint

      Date:03/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered diabetic supplies and was told that they were shipping Thursday January 29. It is now March 4th and I called and was told it was declined. I now have only three days left of supplies and as anybody knows a person with type one diabetes needs insulin and needs to diabetic supplies and this company is messing around with peoples lives. I just want my supplies.

    Better Living Now Inc. is NOT a BBB Accredited Business.

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