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Business Profile

Laser Cosmetic Services

Timeless Body LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi- I was seen on October 11th, 2025 at a laser treatment place under a doctors license by the name of ********************** in ********* I filled out my credit card informantion and then once I noticed I had severe bruising and not great results plus the location was far, I decided to not move ahead and I ONLY consented to be charged for my appointment on 10/11. I spoke to them and said I can not go there anymore, it is too far. But I was unlawfully charged twice once in March once in April. I have heard from a source to change my card information because she has said the doctor is a scammer and did not want my card being charged unlawfully. I should have listened to her since he did exactly what she mentioned to me he has done to others. They manipulated my paperwork to reflect additional charges.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 8, 2024 I met a representative of Timeless Body for a consult regarding a "laser facial", with a promise of a complementary hydro facial. During the consult I agreed to a comprehensive Laser skin and hair treatment Called *** at a price of $8000.00. I underwent a laser facial administered by a tech using a YAG laser. I was told I would get red and have minor discomfort. Within a few hours and overnight I sustained severe facial pain, swelling, burning and welting! I called Timeless Body and after several attempts I spoke with *****. I explained my situation and explained I was advised by a medical professional that I should not continue with that laser treatment as it could cause my sensitive skin permanent scarring ( I have a copy of said document). ***** suggested that I should continue anyway and I explained that I was following professional advice and I wanted a refund /credit for the remaining * treatments I was to undergo but medically could not continue with. He became angry and said I would not get a refund. A few days later I called a ****** (owner) and explained my situation. He cursed me and yelled at me and hung up the phone on me!I disputed the transaction with my Credit Card issuer ******* and waited for a resolution. My Bank explained that Timeless Body presented them a response claiming that I signed a Non-refundable, no cancellation agreement - I Did Not Sign that agreement!! It clearly appears to be scanned from a separate document. Moreover, the merchant also claimed in their response that I agreed to pay $8000.00 for the one single facial and the additional 8 treatments were going to be complimentary.This is serious breach of fair business practice and appears to have criminal implications. My credit issuer is advising me on ways to re-open this dispute with the merchant. I have filed a complaint with ******** Attorney General and am prepared to file a legal challenge in the appropriate court regarding this incident.

    Business Response

    Date: 12/18/2024


    Patient ****** **** has received all his treatments. 


    Customer Answer

    Date: 12/26/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


     

     The business is clearly lying as I purchased 2 separate packages, one at a cost of two thousand dollars and one at six thousand dollars.

    I got one single facial and had a severe reaction which is why I called to cancel and get a refund. The idea that one single facial can cost Eight Thousand dollars is absurd and incredible!

    This is a very unscrupulous and unethical practice. I do not accept this response as it is clearly false!




    ****** ****









     

Timeless Body LLC is NOT a BBB Accredited Business.

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