Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid money to this firm for Loan Modification Pai total amount $$3400.00 Starting on August 2022 to October 2022 Made promises to they would get my loam payment lower amount where I could afford it,When I called there, I was told that they were just calling the mortgage company, sent me emails stating thatye just left me a voice mail, which they did not, My Voice is empty out evyery day.Never gave me updated on a regular basis as I had to call them.When a Loan Mod came from the ***************** they called me and told me, now this amount was accepted by me with me having a least 30 days to get the funds together.hen with in 1-hour they called me back to NOT what I acceptable. The told me that this was the only loan modification on the table and that I would have to accept it. I have already sent in a complaint with them, and Now I am losing my house because they broke the prosome that they help me save my home.When I told them while we were discussing everything in the beginning that I was on SSDI and my husband was in out of the hospital and but still working. My husband has had 2 strokes, COPD and Colitis. SO, he has to go to the doctor for follow **** and sometimes they have to put him the hospital.If I lose my home that we have worked VERY Hard to have and want to keep it will be on the neglect of this firm and NOT Keeping the promise that they make to the Customer and Comsumer.I have also told them that I do not want phones calls only emails. I want to keep my home and I want what due bak to me and my Husband .

  

  Business Response

  Date: 01/12/2023

  To Whom It May ******** We are in receipt of the above referenced complaint. The complainant did engage our services on or about August 19, 2022 and completed initial interviews with our staff. Due to a myriad of factors, our expectation was the possibility of an increase in payment, which was disclosed in writing. We immediately began the follow up process required to successfully secure a work out of her home loan. On or about October 21. 2022 we confirmed that a workout had been obtain, but again, due to several factors, the payment increased. She informed us that she would accept. Knowing the financial hardship it would cause to pay the firm and her regular payments, we agreed to discount our fee. Contrary to her assertions, we did, in fact, stay in constant contact with her and her lender. We are most disappointed to see that she contacted you to file a complaint when in fact we completed our services as agreed. We consider the matter closed and would appreciate you reflecting this resolution in your file as well.

  Customer Answer

  Date: 01/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not heard back from Friedman Law. They believe that they are correct and hat they nothing wrong. They lied to me from the start and when ********** got into touch with Friedman they passed onto me wrong information. At that time IO did accept the offfer they to find out they gave me a wrong information.  I am not going to loose my home. 

  I just want my money back and for them meaning FRiedman to acknowledge that they were wrong.

  
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