We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Luggage

Briggs & Riley Travelware, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Ahmed B

    Date: 01/01/2025

    I have bought a backpack that cost more than 200$ dollars and they claim that they have a lifetime warranty and when the backpack has got some damage I sent it for repair they made me pay 40$ to send them the bag and when i received the bag back it was clearly not even usable again due to the cheap fix they have applied stitches that are not even close to the backpack with the sent condition. I don’t recommend this brand for the money they charge for what they claim. I wish I can upload pictures of the bag after what they claim it is repair.

  • Ramon E

    Date: 06/20/2023

    Ramon E

    Date: 06/20/2023

    This company might have one of the best products in the industry; but they have the worst customer support. I bought one of their suitcases, and when it arrived the product was defective, so I proceed to call them. I sent pictures but still I had to return the unit, and until they receive they will refund the item. They do not want to replace. Now that they received they claim they have a problem in their system and will take 2 weeks to get my money back so I can order it again. It could be as simple as just replacing the item, but they just don't care that their customer buy their products because are needed!What a shame of company with n amazing product.

    Briggs & Riley Travelware, LLC

    Date: 06/23/2023

    Good Morning . This customer was refunded yesterday 6/22/2023 in the amount of $533.93. Please note that **** business days is our normal processing time for returns. We apologize for the delay in getting the refund to the customer. Best *****************************

Briggs & Riley Travelware, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.