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Business Profile

New Auto Parts

Theautopartsshop.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Theautopartsshop.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Theautopartsshop.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a gas tank from this business and they said it would arrive on the following Friday. Friday came and no tank. i emailed them and got no answer. i called them and no answer. they called me back and said the part was out of stock and they would notify me when it was in stock. I told them i needed the money back to buy a gas tank (i need the gas tank), and requested a refund. they said they would refund my money but have not done so.

      Business Response

      Date: 05/12/2025

      Your order could not be shipped out due to unavailability of stock. The stock *** is not as expected, so we refund this order in full. The refund would be updated to your cc account in 5-7 business days. Apologies for delayed refund.

    • Initial Complaint

      Date:12/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a part 4/17/24 for my truck. The part has a one year warranty. I have been reaching out since October to file a warranty claim as the part is now defective. I get responses to me contact email but now follow up. I have saved the emails since the beginning. I just want the part replaced so I can fix my vehicle.

    • Initial Complaint

      Date:08/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 2, 2024 I placed an order with TheAutoPartsShop.com. When I attempted to pay via ******* I was redirected back to theautopartsshop.com, where I received an error message. Checking the My Orders tab, I saw no order listed, so I tried again with the same result. Before making a third attempt, I checked ****** and saw both orders had been submitted, resulting in duplicate charges.Realizing the error, I tried to contact the company, but their phone support was closed for the weekend. I emailed them about the duplicate order but received no response. Concerned about being charged twice, I filed a ****** dispute for the duplicate charge that day.On August 5, I finally got in touch with their support, but the advisor claimed they never received my email, even though it shows in my sent mailbox. He then informed me that both orders had already shipped and would arrive the next day.When I received the parts on August 6, I discovered that the part did not fit my vehicle as promised on their website. I immediately contacted the company, provided all the documentation they requested, and was promised a resolution by the next day. However, they failed to follow through, so I initiated a second dispute with ****** for the incorrect item.The merchant eventually responded, demanding that I cancel the disputes to receive a refund, which ****** advised against. ****** confirmed the merchant could easily refund the charges through their dispute portal and recommended all communication be conducted there to protect my interests.Despite informing the merchant of ******s advice, they persist in asking me to cancel the disputes and communicate via email. Their refusal to cooperate through proper channels and failure to provide a timely resolution has left me frustrated and without a refund. I am still willing to return both parts with a prepaid shipping label for a full refund, but I need help holding this company accountable for their poor service and unethical practices.

    • Initial Complaint

      Date:06/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a front Grille for my ***** box truck around April 5, 2024 on line from theautopartsshop.com. Grille was left in original packaging for protection until needed by autobody repair shop. Unfortunately, body shop was delayed a month in getting started on my truck. On 5/25 I was notified by body shop that the delivered grille was not the correct one. On 5/28 I emailed theautobodyshop in a request to swap out the incorrect grille with the correct grille.Initially I was told it was over 30 days as that is their return policy. I do not want a refund - I want the correct grille. I ordered GM ******* - I received GM1200382. I was asked to give them a couple days to investigate and then they would respond. I have reached out (emailed/voicemail) 3-4 with no response. I am hopeful to get this resolved with the assistance of BBB. Looking into purchasing parts from another vender and then persueing a total refund from the Auto Body Shop as they sent the incorrect part.

      Customer Answer

      Date: 06/30/2024

      Better Business Bureau:

      At this time, I have not been contacted by Theautopartsshop.com regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased a replacement door for a vehicle on Feb 14th. I received the shipment on Feb 24th, which came damaged when it arrived. I emailed theautopartsshop.com and they responded asking me to send photos and they sent a new one.I received the new door on March 6th and the replacement was also damaged. I sent photos again and this time 20+ emails and Called the company at least 50 times leaving voicemails. I now can not get any correspondence nor resolution to my issue. I have ran out of options to receive my money back and cant get any one to help or speak with from said company. I no longer want to work with this organization and want a refund for the money I spent on the damaged parts that I was sent. The original order number is #******************

      Business Response

      Date: 04/18/2024

      Customer received damaged part. Customer requested for credit. Hence we issue full refund on this order on 18-Apr-2024 12:20:38 EDT. The refund would be update to customer cc account in 5-7 business days. Apologies for the delay.

    • Initial Complaint

      Date:02/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/23/23 purchase date of drivers side rear tail light assembly. 11/3 called company, left voicemail (VM) that part received needed to be exchanged/returned, it did not fit my vehicle although website indicated compatibility. 11/8 called, 2 VM left, no call back had been received. 11/8 text from company received and told response issue was escalated. 11/9 & 11/14 request updates via text. 11/16 text received told item was delivered, response reminding company a return assistance is what is needed. Same day email is received. 11/19 response is sent with requested information. 11/20 company emails asking to correct erroneous information provided, same day correction is sent. 11/21 another proof of correction is sent. 11/27, 12/8, 12/16 emails sent asking for update. 12/14 (3) calls made and 3 VM left and text is sent asking for update. 12/18 (3) calls made to company with (3) VM left. 12/21 call to company made and VM left. 12/28 (3) calls made and 3 VM left. Call back 12/28 company directs to forward email traffic to another email address and new number to text is provided. 12/28 company calls & assures issue and refund will be resolved before the end of the day, 4 calls back are made. 12/29 Email forward is completed and text message to company is sent requesting update. 12/29 call is received and $70 refund is offered and told to keep item, company is told I will happily send back item for a full refund, company expresses that shipping back is expensive and asks for me to please accept $70 refund. I explain this is not acceptable. 12/29 similar conversation is had, company asks me to accept $70 refund and keep item, I refuse. that 1/2/24 call back would be received to discuss full refund resolution. 1/4 I text for follow up. On or around 1/8 call from company is received, I am told that only $75 can be refunded and keep item. I am placed on hold after I refuse and am told full refund will be discussed, call disconnects. No call back to date. 2/1 text sent.

      Business Response

      Date: 02/15/2024

      Full refund is processed to the original payment method "Paypal".

      Customer Answer

      Date: 02/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



       

    • Initial Complaint

      Date:06/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order a bumper for my car. March 27 2022.They never bother to tell my order was cancelled until I start emailing them. I never received my money back. Attempted to contact them by email with always the same two responses.from the same guy. We will refund your money with 2 business day or we are sorry. The phone number they gave you isnt real its a fax machine. Dont know what to do it has been 2 1/2 months now

    Theautopartsshop.com is NOT a BBB Accredited Business.

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