Complaints

This profile includes complaints for College Hunks Hauling Junk and Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  College Hunks Hauling Junk and Moving

  800 Prime Place Hauppauge, NY 11788

• 

  College Hunks Hauling Junk and Moving

  160 Wilbur Pl Ste 300 Bohemia, NY 11716-2427

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial estimate was $2900 and I wound up being charged $5800 after all said and done. Was wrongly charged for blankets after was not disclosed that this would be a charge. Was not advised that there was a separate delivery estimate. Was lied to about how delivery would go and they were not able to reassemble my grandfather clock. Have attempted to contact the college hunks but they are not returning my calls or emails. I am willing to pay the agreed initial total of $2900 and am requesting a refund for all additional charges.

  Business Response

  Date: 11/13/2024

  Hi *******,

  
  Thank you for reaching out, and Im truly sorry for any frustration caused by the miscommunication.
  Our team was not initially informed about waiving the blanket charges, but we refunded that amount to you as soon as it came to our attention. The quote changed because the scope of the job shifted; we needed to store your items at our ********* facility before completing the unload, whereas we originally planned to move directly to your new residence.
  We recognize that we could have communicated these changes more clearly, both with you and within our team. To make it right, weve reimbursed you for the entire issue. Once again, I apologize for the inconvenience and the oversight.

  
  If theres anything further, we can do, please do not hesitate to respond to me directly. 

   

  Best,

  **** ******

  ***** ********* ******* ************

  **************************************

  
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired College Hunks Moving Company to *********** from Deer Park to ********* ** on 8/14/23. I was quoted a price of $1,600.00 including 3 tv box rentals for a total of $90.00. I was told the job would take longer than anticipated and the price would be $3,200.00 by the manager ******/***** not positive of his name. Upon conclusion of the day 8/14/23 I was given a bill for $5,500.00. I was told I would be electing additional insurance to protect against damages in the amount of $149, but employee ****************** informed me it would not cover costs related to potential damages to items or structural issues like damages to walls, carpet. ******** informed he cannot work over 12 hours a day including travel and the job could not be completed. I rescheduled to finish my move on 8/19/23 at which time 2 men show and inform the job is at least 4 hrs I was previously advised it would be 2 hrs so I agreed to nothing above. They mover used profanity toward me and left my furniture all over the parking lot. I called the office they hung up on me then stopped answering the phone. I called from my work cell phone spoke with manager after calling Channel 12 news for help 2 movers respond and begin moving my items. I noticed several damages due to improper storage on 8/14 and I am told this job is needing 2 additional men. Spoke with manager who advised it would be $399 an hour and 4 men if I don't pay $2k they will leave my items in the street or return them to a flooded garage I discovered when beginning the 2nd half of the job 8/19. Reluctantly I paid as I couldn't deal with any more stress. Almost every piece of my furniture is damaged. Mirrors broken even my wood frame dog bed is chipped. My carpets are filthy, I asked if they had shoe protectors they did not. The walls scuffed and debris were left at both properties as far as filthy floors and packing materials. They made this entire move an absolute nightmare from damages to extortion. I have disputed charges with creditor.

  Business Response

  Date: 08/25/2023

  At College H.U.N.K.S. Hauling Junk and Moving, we take our customer satisfaction seriously. We aim to provide our clients with an excellent experience with every service. We understand it can be frustrating when your move was quoted for one estimate and, in turn, went above that quote. Your quote was given based on the inventory list provided by you to our Sales and ************** Specialist. Upon arrival on the day of your move, our crew saw there were many more items needing to be packed and transported. Our team got to work quickly and efficiently to ensure all your items would be moved to your next location. Our Operations Manager ***** arrived to speak with you about the job size and a new quote ($3200) given the added inventory. The quote ***** gave you was accurate. Your final bill was $5,541.81 because you purchased $2125 (plus $176.81 in tax) worth of supplies and Valuation because our team needed to pack the items not ready for transport. You also tipped the crew $400 in cash. Our crew loaded your items into your garage as instructed because your apartment was not ready and another move was booked for a later date to move your items from the garage to your apartment.
  
  

• Initial Complaint

  Date:11/04/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had College Hunks of Long Island perform moving services from *********** to ********** in Long Island, ******** on October 23, 2022; Job ID *******. During the move, one of the movers tracked dog ***** across the area rug in my office. I stated at the time of the incident and addended the liability release form at the conclusion of the move, stating that I wanted reimbursement for area carpet cleaning, as I am immunocompromised and at risk of infection due to the organisms introduced to the area rug. I notified College Hunks of Long Island on the day of the move October 23,2022 by addendum to the liability release form and via a formal complaint form submitted on 10/24/22. The company replied that I signed a liability release; but the addended the liability release form (see supporting documentation) was signed by the College Hunks Carrier Representative and myself (Shipper Representative) at the conclusion of the move; it was signed and dated by both parties on 10/23/2022 at 10:13pm. In written response to my complaint and request for reimbursement for area carpet cleaning, the company stated that I was not charged upwards of $600 during my service for inadequate staffing; therefore, they denied my claim.I paid for the services provided by College Hunks of Long Island, in full, on the day of service; in the amount of $2,294.43. The fact that the company did not charge me for inadequate staffing is irrelevant to the soiling of my area rug. In addition, the supporting documentation is evidence that I did not waive liability for my soiled carpet. I am requesting that College Hunks of Long ********** for carpet cleaning of my area rug to resolve my complaint. I thank you in advance for your time and consideration in this matter.************************** **

  Business Response

  Date: 11/09/2022

  Tell us why here...At College H.U.N.K.S. Hauling Junk and Moving, we take our customer satisfaction seriously. We aim to provide our clients with an exceptional experience with every service. We understand your frustration of being left with a soiled carpet after your move. The Liability Release you are referencing was signed prior to your service starting, as this is company policy. When you contacted our Sales and ************** about the carpet, you stated you have an immunocompromised person visiting and thereby need the carpet cleaned. The operations manager explained a discount was given during your service (partly due to the soiled carpet despite not being liable), not due to staffing issues as stated. If you have additional questions or need to contact us further, you can reach our Sales and ************** at ************.

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  Good afternoon,

  The statement that a discount was provided is not accurate. The move of a single apartment took 10 hours due to two employees allotted for the job initially and two additional employees were sent to expedite the move. I have the original response from my initial written complaint from the company that does not state that the discount was for my soiled carpet. 
  

  I would like my carpet professionally cleaned as a consumer cant waive responsible before a service is completed as unexpected events may occur during the process; as outlined in my complaint. To resolve this complaint please pay for cleaning my area rug.

  Thank you 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 11/15/2022

  At College Hunks we pride ourselves on our customer satisfaction. We will contact you today to take care of the cleaning of your rug. Thank you for your patience in resolving this matter. 

  Customer Answer

  Date: 11/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired college hunks hauling junk for the second time. First time was in February of 2022 and I had a wonderful experience. I recently utilized their services in October and had a terrible experience. I was told if I chose a weekday the cost would be lower. I was quoted at $626.00. I took the day off and planned my move for a weekday as to save money. The movers arrived on time and took 3.5 hours longer than expected. They took apart furniture I have never had taken apart and I have moved 4X with all of the same furniture. Although we did a walk through, they delivered furniture to the wrong room causing additional time to pass. When I received the bill it was over $1400.00. This did not include the ****** tip I gave. My bill was nearly triple what I was quoted and I was not prepared to pay this. I called the following day to speak with management. After two days of calling- someone named ***** got on the phone. He offered to compensate me $275.00 to settle the matter. He agreed to listen to the recorded line where I was told the anticipated cost snd told if I chose a weekday I would receive a cheaper price. He had not returned my calls on over a week. I am a single parent and being faced with triple the bill is horrifying. Seeking help snd compensation. Will not use this company again.

  Business Response

  Date: 11/09/2022

  At College H.U.N.K.S. Hauling Junk and Moving, we take our customer satisfaction seriously. We aim to provide our clients with an exceptional experience with every service. We understand your frustration at having to pay above your quoted price of $626. We charge on an hourly basis; therefore estimates are not binding. We only take payment at the end of service based on the time it takes to complete the service. There were unforeseen circumstances regarding your service which led to an increase in the time our team took to complete the move, including packing, moving, and unpacking additional inventory added upon arrival. This additional time, plus the $400 in supplies purchased to handle this inventory, led to the overage in the original estimate. When you called our Sales and *************** an operations manager offered to compensate you $275 , but we did not hear back. If you have additional questions or need to contact us further, you can reach our Sales and ************** at ************.