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Business Profile

Delivery Service

Victoria Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

This profile includes complaints for Victoria Express's headquarters and its corporate-owned locations. To view all corporate locations, see

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Victoria Express has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business does not accept credit/debt forms of payment. Customer sent a personal parcel shipping cost estimating $1000 to send items to *********** on 08/04/2024. Staff stated that the package would be delivered withing 6-8 weeks. Follow up call was made to the company who then changed delivery time to 8-10 weeks. Multiple attempts have been made to resolve this issue and have package delivered, but company states that package is still "at customs". It has been six months and no solution has been offered by this company other than excuses and very little support to resolve issue on their end with their international counterparts, Last followup call made to their customer service made on 12/30/24 NOTE: this business refuses to disclose location of international offices to request whereabouts of packages

      Customer Answer

      Date: 02/06/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Victoria Express has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *****

    • Initial Complaint

      Date:09/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i send a box with them more than 6 months ago and every time i call to ask about my box they are very rude and nasty we get no resolution the comapny is not being responsible about my box 3 months ago they said it was still in customes and that by the first week of august will be to the intended destiny in *********** now a lot people is complaning about this company having the same issue as me and this company still in bussiness this is not right i called them today 9/23/24 and was told the same thing as 3 months that my box still in customes how is thta possible i send 3 more boxes with someone else and those boxes got to *********** in 20 days this company is taking almost 8 months i need my money back and for all the things i had there to be paid for there was more than 5k in thst box with all the items i have there.. i need them to be held responsible

    Victoria Express is NOT a BBB Accredited Business.

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