Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  System installed - 10/11/2022 Issues noted, and still not addressed The following is a list of the issues that were noticed upon my inspection of the property.An electric line which was underground, enclosed in PVC was hit damaging the electric service that feeds my pool and outdoor fixtures.Zone 1 has one head that placed on my neighbors property. It needs to be moved one foot onto my property. Zone 3 one head not working, the others do not cover area.Zone 9 had a rotary head located within 2 feet of my fire pit. This creates a flood in that area and the we will relocate the Firepit. Zone 4 has a head that points directly at my Central air conditioner, making the zone unusable.A few of the heads located on zones 6 and 7 were set below the dirt line. They are already getting buried and accumulating puddles, they need to be raised.Many of the heads need to be adjusted. They did not have time after the install to properly test and adjust everything. The condition in my backyard is awful. Things were pretty much dug up and there are mud patches everywhere. I seeded, and will need to reseed in the Spring. Disappointing, but time will resolve thisThe access boxes, for the backyard valves for were placed in a highly visible area of my yard. I realize it cannot be moved, but at least, the 2 adjacent boxes should match. The box covers are a mismatch, one looks like a recycled cover.Called service in April and I was told they were too busy to fix my system, Given an appointment for 5/31/2023, no one showed.

  Business Response

  Date: 06/15/2023

  ************** was never scheduled on the date he stated. He is on the schedule for June 21st, 2023 where his complaints will be addressed.

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Waiting on service call June 21, 2023.  Not yet resolved.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************