Complaints

This profile includes complaints for Navis Pack and Ship's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Navis Pack and Ship has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Navis Pack and Ship

  43 Chasner Street Hempstead, NY 11550-4807

• 

  Navis Pack and Ship

  179 N Main St Freeport, NY 11520-2222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 2/19/*********** of furniture that resulted in damaged pieces and door/drywall damage.Request for resolution went on for weeks and I was denied a fair result because I did not fill out the company form properly. The company believes they can damage property and are absolved from bailment law if they can guide the customer to accept deliver and sign the forms in a certain fashion. This is not legal or ethical.

  Business Response

  Date: 07/08/2025

  As this client stated by providing their invoices we received and stored over 60 pieces of furniture which were all delivered from various shipping/delivery  companies from numerous vendors. If items arrived we inspected contents and informed the client if we suspected damage of any sort. Once the collection was complete we were instructed to deliver all the items, un-box, and then place in the home ( which was still under construction). Our crew provide this service while the contractor continued to engage in his finishing details to the home. Placement of the furniture was instructed and observed by the decorator as well as the home owner. One item we received to our warehouse (headboard)  was damaged and accidentally delivered to the home. The client was made aware when the item was delivered to us. The client and the vendor discussed and resolve this issue prior to our delivery on the 19th. I have provided a copy of our Delivery receipt for the 19th where the client made no comments of any damages to furniture nor residence as they claim. Coincidentally, 8 chairs belonging to the client was delivered to our warehouse on the 19th while we delivered the 60+ pieces, which caused us to have to return to the client home on he 20th. We delivered the chairs removed the damaged headboard and again no comment to document any damages of any sort. I have attached both delivery receipt as proof for both deliveries. I understand when clients just can't be content but we offer all opportunity for this to be validated through email and our signing receipts. The complaints occurred days later when our job was done and we were no longer present 

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Thank you for the reply on this.
  
  To be clear you are stating that your position is that your company did not cause the damage to these items and the home itself? 
  
  Will you be willing to provide the legal name of the members working that day so I can subpoena for testimony in court?  Will they purge themselves to state that they did not cause the damage, apologize, or inform me in real time during the delivery?  The team was friendly and was the one who showed me that they hit the door and walls and apologized to us multiple times.   They were honest and straight forward, it is Navis management who does not want to own up to the error they made as a company.  We bought lunch for the entire crew as well as provided a kind and generous gratuity for the hard work they did.  They made a mistake as employees it does not mean they are bad people.  But your team and you should be standing up for them and your customer.
  
  I expressed it was an honest mistake and I would report it to the company with quote of items/repair cost including photos.  Is your position that the team DID NOT cause these damages or that I did not fill out the form, correct?  Please consider your trained team who would know your company policies (I would not as a customer) never stated to fill out the form showing damages.  They agreed that contacting the company was sufficient. 
  
  Why am I being punished for your teams mistake?  If you are in my position, would you say? I filled out the form wrong, they destroyed my items, walls, door, guess I am out of luck.
  
  I will assume the answer to that question is no.  This is unreasonable.  A court, the public, and BBB will all agree.
  
  Your position is quite clear.  Exploit a customer on a paperwork error based on the misguidance on your team. 
  
  I hope you will re-evaluate and refund the services accordingly.
  
  Sincerely,
  **** *********