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Business Profile

New Auto Parts

Autopartskart APK Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking for a "New A/C Compressor" for my car. I searched until I found one that was advertised as "New." I searched the page and saw that it said "New" in regards to the product type and condition instead of remanufactured. I ordered the part and saw that the part was not "New," but instead remanufactured. I contacted the seller and asked why there was a discrepancy. The seller responded with an automate response explaining what a remanufactured product is. I am able to return the product for a refund, and I want the "New" product that was being advertised.

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part form you guys an havent gotten my refund because you guys cancelled it. I want t refund or Im going to *** you guys

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered STGWAL STW01C02 02900-P2018 Wire Set which I never received and STGWAK BLK07 SAKA-**** CV AXLE SHAF which is too short. My calls were never returned, I'm stuck with a part I can't use, and cheated out of my money.

  • Initial Complaint

    Date:10/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    At this time, I have been contacted directly by Autopartskart APK Solutions, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     The last time I heard from the company,  they said  " We are sorry to hear about your issue "  We have received the pictures required and will get back with you soon.     Then,   nothing.   

    I sent the pictures that the mechanic showed measuring the part sent with the part he removed from my car to show the part sent was about 2 inches shorter and could not be installed.   It is a CV axle for my Toyota.

    If I can send the part back and get reimbursed for the part,  I would do so.      Thank you. 

           *******************;    **************             *********, **

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    *******************

    hether this IS the right part or what they might want me to do. Thank you...........

    Customer Answer

    Date: 12/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    First of all,  I need to apologize to you and your team for causing an issue with the CV axle for my wife's car last month.    It appears as though the FIRST mechanic informed me that the company ,   AutoPartsKart had sent the wrong part and I was attempting get the right one sent.   After not hearing from the company when I sent pictures of the parts,   I issued a complaint as the case # indicates in the headline of this message.  

       In any event,   you may CANCEL the complaint because a second mechanic confirmed it WAS the right part and he installed it in my wife's car this past weekend.  

       Again,  MY APOLOGY for the trouble and work your team had to do DUE to the first mechanic giving me the WRONG information.    I have contacted the company to tell them I was writing to you to cancel the complaint with my sincere apology to ALL.   Thank you for your help. 



         *******************;   **************           *********, ** 

     

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    i was refunded. 

    Sincerely,

    ******* *******



     


    bility, as it was the seller's own directive that led to the item's disposal.The seller through out our call tried to blame me for not knowing how to use a computer and check the shipping information my self. When I reached out to fed ex and learned the sellers policy is to discard the damaged item the only thing I could do was open a claim to investigate. I just want a refund on my purchase as I did not receive the item, wont be receiving the item and the seller has already made it clear they will not be shipping a replacement. I just want an immediate refund for this.

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

    owed to me. Also when you call you get asked to leave a messge which i have also done & nobody has called me back. Any help would be appreciated. Thanks Date: 06/20/2022

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a part from them that had a very high core deposit attached to the sale. *** tried several times to reach someone to send back the part I had for the return of my core deposit refund but have received no response, no return information, no emails and no interest in them caring about me wanting to complete the terms of the sale.I was charged over $40 for a core deposit (on a $125 part) which was to be credited back after they received my item per THEIR terms of service. Its been to weeks and after completing the online form, sending three emails and checking the status daily, I still have the part and am still out over $40. Im extremely disappointed in this matter and feel thy 100% stole money from me without any intention to enable me to complete the terms of the core sale. I could have paid $130-$138 for the part on partsgeek, 1a auto, rock auto or ************ with a core and I would have had the money back by now but wanted to give these guys a chance since I never used them before and the price was slightly cheaper. Honor your terms and ram back my item to give me back my core deposit!!!

  • Initial Complaint

    Date:08/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8-13-200 I order a complete fuel pump hanger assembly from apk paid for express shipping recieved an email showing transaction status says processing have attempted to call also sent email for information no answers

Autopartskart APK Solutions, Inc. is NOT a BBB Accredited Business.

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