We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Agency

Michelle Lebel Agency

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    My daughter asked me to get her a quote because she was looking for a better rate. She already had her own vehicle and insurance. Prior to that she wasn’t even living with me. This was just an opportunity for a money grab to make more commission on an insurance sale. As far as the threat of billing me for insurance for my child back to when she first got her license that is not even possible. I was never insured by **** insurance until last year.
    Regards,

    ****** ******








    Business Response

    Date: 01/12/2024

    As a licensed New York State Insurance Agent for over 30 years I follow the rules and regulations of the State. This client came into our office to get a quote for his daughter that he did not have listed on his policy. My team member asked for her prior insurance and was told that she drives one of his cars, but is not listed. Most carriers would have me add her to his policy back to the date of her getting her drivers license. **** Insurance, the company he is insured with, filing with New York State stipulates that she be added for the current term and the prior term. Once we had proof that she did now have current insurance elsewhere we removed her that date from his **** policy. I am attaching an email chain supporting this conversation.

    Please reach out to me on my cell ************ with any further questions or concerns.

    Business Response

    Date: 01/16/2024

    Client stopped in the office to get a quote for his daughter to have her own insurance. When asked where her current auto is insured he told my team member she uses one of his cars. He told her I knew about her not being listed on his policy. I knew no such thing. Per NYS regulations she has to be listed on his vehicle. We followed protocol and added her to the policy until we got proof she was insured elsewhere. Once we received evidence on insurance we removed her from his policy the date of current insurance. As I mentioned **** is filed with NYS to add for current year and the prior year. 

    This policy has been in-force since 08/14/2021. 

Michelle Lebel Agency is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.