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Business Profile

Liquor Store

Town Line Liquor And Wine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tue, Jun 18, 2024 at 8:51 AM, ****** ****** <*****************> wrote:
    I have not received a response back concerning this issue?
    Please take me seriously. Paying 25 dollars more than advertised is a problem, you nearly ruined my weekend plans and would have disappointed my friends that were looking forward to my arrival with these requested items!!

    On Mon, Jun 17, 2024 at 9:47 AM ****** ****** < *****************> wrote:
    This website appears to bait customers to make purchases and NOT fulfill the orders? when the customer shows up two hours after placing the order they are told by the store agent/employee/owner that they have not received the order and have no access to the website! Then urged me to purchase the needed items and seek a refund from the bank! This results in much higher prices than was advertised for the item! The reason the purchase was made in the 1st place!!! Classic bait and switch!

    Note: this response modified by (RB) to fit the word count limit!
    Hey ****** ******,
    we have received your order #********.
    This is not a receipt.
    Your order will be available to pick up from Town Line Liquor and Wine
    Address: 2852 W Henrietta Rd, Rochester, NY 14623, USA
    Email: ******************com
    Phone: +*********** Order Details
    Subtotal
    **** ******** ********* ***** ******* SKU: 34 | 375ml $18.99 x 1
    $18.99
    ******* *********** Rum
    SKU: 565 | 1L $18.99 x 1
    $18.99
    **** ****** ****** ***** ****** VS
    SKU: 9040 | 750ml $11.99 x 1
    $11.99
    Order Summary
    Est. Subtotal $49.97
    Est. Tax $4.43
    Est. Total $54.40
    Payment
    ****** ****** Payment (Google Pay) **** 9080
    Information
    Order Note: I'm handicap can this be delivered to me curbside?
    Full order IDs: ********************** Phone: +*********** | Email: *********************

    Business Response

    Date: 07/09/2024

     I have contacted the customer and resolve the issue please let mw know if there is anything else I have to do at this time

    Customer Answer

    Date: 07/09/2024

    Please consider this matter resolved by the company owner and myself, via direct communication. A brief email extract can be found below.  

Town Line Liquor And Wine is NOT a BBB Accredited Business.

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