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Business Profile

Truck Dealers

Regional International Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Regional International Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Regional International Corp. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/6/23 I dropped off my tow truck to regional in order to obtain a quote to replace the fan clutch and casing, cost to clear codes, price to change belts, price to install new wiper blades and how much it would cost to change the antifreeze. I gave a list of everything that I wanted a quote for. On 12/7/23 I stopped in to get that quote and was presented with a quote that was triple what other shops would have charged. I declined services and asked for the keys to my truck. They refused to give me the keys stating that I would have to pay the bill. I said no because they did not do any of the services and that I had not approved and signed for any work to be completed. The person at the desk then created a fake bill in front of me that was around $700. I said there was no way I was going to pay that when no work was done on my truck, and I did not sign for any authorization for work to be done on my truck. The man named kirk finally dropped the bill down to $503.91 which I was forced to pay in order for them to release my vehicle. At no point in time was I ever called or told of any potential charges nor that they would charge me anything at all if I did not except the estimate.

      Business Response

      Date: 12/11/2023

      They signed giving us approval to perform diagnostics to the vehicle. Please see attached of signature repairs they wanted us to complete.We apologize for any miscommunication we will be contacting the customer to give a full refund. 

    Regional International Corp. is NOT a BBB Accredited Business.

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