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Business Profile

Fast Food Restaurants

McDonald’s

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The last 3 times I’ve gone there everything i order is always wrong or horrible. And not for nothing but money adds up. I have two kids i shouldn’t have to call them to see if they can fix it. However they don’t give you a receipt for your order they don’t ever even acknowledge that they mess up they just are plain rude. I called today because I’ve had enough and asked why my iced coffee has no ice in it and it tasted like straight warm water with some carmel drizzle. The manager wouldn’t let me speak she told me she’s not going to let me speak because i HAVE to hear her out or i can hang up. I’ve never experienced more rude employees than i do here at the Herkimer McDonald’s. I understand it’s a rough time for everyone but seriously is that how people talk to their customers right now?? It is absolutely ridiculous. I went in 2 times prior to this ordered meals that ended up costing me about $40 since it has been for my family and i. Each time i had to go back. They don’t care to fix it they don’t care to offer an apology nothing. So now I’m coming on here to get some sort of resolution for myself. The picture attached will show my ICED coffee by the time i came home 2 minutes away from my house and how the ice melted so there is NO way hot coffee wasn’t poured into my cup. And i feel that these employees do it on purpose 

    Business Response

    Date: 04/19/2023

    *****..please see attached. The customer was called 3 times with no response. I would appreciate this case being closed Joan G***** McDonalds 

    Customer Answer

    Date: 04/19/2023

    Better Business Bureau: 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards, 

    ******* **********

McDonald’s is NOT a BBB Accredited Business.

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