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Business Profile

New Car Dealers

Midtown Autoworld, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2012 used **** ******* on 09/09/2024 for $8,495.00. Dealer reported car has minor rust due to age and location when I asked about rust and corrosion. Dealer said the car was inspected and there were no problems. No documentation or inspection sticker was ever produced when requested. Vehicle came with a 30 day warranty from date of delivery. I arranged transportation for picking up **** on 09/16/2024 from Herkimer, NY to Roseburg, OR for $1,900.00 from ****** **** *********. Upon delivery on 09/24/2024, the **** was leaking fluids from under the right front. Notified Midtown of the leak on the 24th. Was told to go have it fixed under warranty. Took car to Authorized ****** **** Dealership for repair on 10/08/2024. ****** reported (with a video inspection) that the car has a power steering leak, oil seepage, and an exhaust leak, but was unrepairable due to excessive rust and corrosion. ****** stated the car was unsafe to drive given the massive damage to the undercarriage. I paid $188.73 for the diagnosis. I notified Midtown and sent the report and video. I asked for a return of my purchase price and my transportation costs, as I will be unable to use this vehicle. They only offered to fix the leak. Dealer assures me **** was inspected. On 10/4/2024, I took the **** to another certified repair shop. They determined the leaks were not repairable due to the excessive rust and corrosion as well. They also report that some rusted components on the underside of the vehicle appear to have been spray painted to conceal the damage. They also report a transmission fluid line leak. They report the brake calipers and brake lines are severely rusted. The safety straps holding the fuel tank to the frame are decomposing and are a safety hazard. I contacted Midtown again with a copy of this report and asked for my money back including transportation. As of today, 10/28,2024, I have not heard from them. LAST actual inspection was Nov, 2022 in ******* ***

    Business Response

    Date: 11/04/2024

    In regards to the 2012 **** ******* vin #*****************, customers ******* and ****** *********. We would like to give the customer two options. Option A is refunding the customer the full 8,495 price of the vehicle along with the 188.73 spent on having the vehicle looked at by other dealers. Totaling 8,683.73 to be refunded. Along with that we would need the vehicle shipped back to us with a clear title. Option B is refunding the customer one half the purchase price of the vehicle which is 4,247.50 plus the 188.73 spent, totaling 4,436.23 due to the customer and the customer can keep the vehicle. Midtown Autoworld will not pay for any shipping expenses. 

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a 2016 ****** ****** with 80,000 miles from Midtown the end of February 2024 in June of 2024 the transmission went on the vehicle. I called multiple times and emailed them about the issue and no one would get back to me. At one point I did talk to some young kid who said sorry you only get three month warranty nothing can be done. My daughter paid cash for the car and was hoping they would do the right thing and help her out maybe fix the car but give her discount, maybe swap it out for something on the lot that was cheaper, maybe sorry nothing we can do but apologize to her. But they ignored us completely. So she decided to go try to trade in to get a car that she can get back and forth to college with and when we brought to a different dealership they informed us there was 12 recalls on the car that was never completed and that it was in an accident. The dealership never told us any of this when we bought the car. We stressed we were looking for a safe reliable car for my daughter to travel back and forth to school. This is not how a business should be run in my opinion. And still think some kind of compensation should be made on there part since the car is basically useless and my daughter could get back some of her hard earned money.

    Business Response

    Date: 08/22/2024

    Brad did try to contact ***** earlier this week and left a message on her phone. We have not heard back since then. Have ***** call and ask for Brad at ************* As we all know, the vehicle is out of warranty. Once we are able to have a conversation, we can determine what the next steps will may be.  Regards, Midtown Autoworld 

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2012 **** ******* the left rear frame spilt in half while my wife was driving the **** resulting in the **** almost rolling over we contacted the dealer over 20 times in Three day period they have refused to come get the **** and take it to there place of business to look at it I was told several times they would give me a replacement and when I called back to verify it was told from a totally different person that they would not do that. This business keeps giving me the run around I would like a full cash refund or a replacement vehicle not a car or has to be a SUV or a **** if there not willing to make this right the next step is taking them to Court and calling the media thank you for looking in to this matter. ******** * ***** ********

    Business Response

    Date: 07/23/2024

    We have towed the vehicle here at our expense. The issue is a decayed subframe which we have told the customer we are going to take care it for no cost to them. This vehicle is completely out of warranty considering they have driven it 20000 miles and the original purchase date was 9-13-2022. My regards, Brad at Midtown Autoworld. 

    Customer Answer

    Date: 07/23/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

    Regards,

    ******** ********
     

Midtown Autoworld, LLC is NOT a BBB Accredited Business.

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