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Business Profile

Towing Company

Kidds Towing & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/23/22 my car became disabled on i-90 in New York and I was forced to call Kidd's because they are contracted to that stretch of 90. They dropped my car off rhe tow bed and into the guard rail, causing significant damage to the rear driver side. They claimed fault on the police report but it has been over 3 months and they are refusing to provide any insurance information or communicate with my insurance company. I have reached out to them as well, and the owner, Chris, became extremely aggressive and began yelling to the point where I wasn't able to say a word in response. My insurance company cannot locate his policy or get ahold of him or anyone from the company. The driver also talked about doing cocaine and drinking on the ride home that they charged us $700 for after dropping my car. We had no choice but to pay because there was no other company allowed by the state to tow us.

    Business Response

    Date: 10/21/2022

    Business states that they do not have this person in their system as a customer.  

    Customer Answer

    Date: 10/27/2022

    Here is a copy of both the accident form and bill from Kidd's that proves they provided me with service on 6/23/22. My previous message only contained the accident form.

    Business Response

    Date: 11/14/2022

    Sept. 8th is when  I submitted to the agent. AS ADVISED BY AGENT. Agent sent everything to the insurance claim dept.  And claims dept reached to me for Info in October.   I don't have any further I can give. Like I sad as far as we are concerned the matter is closed.   Never should have been to your entity.    Our supervisors at nys thruway are in the loop and aware. They have the claim number as well.   In retrospect.  We are considering slander lawsuit against the other party for allegations made against us. 

Kidds Towing & Repair is NOT a BBB Accredited Business.

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