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Business Profile

Used Car Dealers

Licari Motor Car, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Licari Motor Car, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Licari Motor Car, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my car at ****** on 12/29/23, I also purchased a service contract with the vehicle. On 1/25/24 the vehicle would not start and was towed to ****** for service. They replaced the fuel pump and I got the car back on 1/30/24. The day we got it back it stalled on me at an intersection, but restarted. 2 days later it stalled again. On 2/3 it wouldn't start again, we called ****** and they told us to bring it in on the following Monday. After looking at the car we determined that it still had the original battery so we replaced it and it seemed to run fine on Sunday, so we thought we had found the problem. On 2/9 the car was running rough and on 2/10/24 it stalled in the middle of an intersection for over an hour. We were able to push it into a parking lot, unplugged the fuel pump wiring harness and saw that it was damaged, plugged it back in and it started. Called ****** and advised them that the car is stalling and can not be reliably driven. We drive the car to ****** because I can not afford to have it towed for $170 every time it stalls. My son showed them pictures of the damaged harness. ****** advises that there is nothing wrong with the vehicle, they can't replicate the problem. They say they will drive it but then call me the next morning to come get it. Within 15 minutes of leaving their location it stalls again. Joe at ****** calls me a liar on the phone, wants a video of the vehicle stalling. I have videos of the vehicle stalling, I have a cop and a tow truck driver to confirm it wouldn't restart. The warranty company advises that I can go to a different garage for repairs if ****** will release the contract. I call Lucari to release the contract. ****** replaces the wiring harness, car doesn't stall anymore. I want the $100 fee back from ****** because they did not even attempt to diagnose the problem. ****** also advised that the harness should've been replaced when the fuel pump was replaced and this is a known issue.

      Business Response

      Date: 03/11/2024

      BBB spoke to the business owner and the following was relayed: A check for $100 will be mailed out this Friday and sent to the address on the complaint. 

    Licari Motor Car, Inc. is BBB Accredited.

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