Complaints

This profile includes complaints for International Movers Network, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  International Movers Network, Inc.

  1189 Railroad Ave Hewlett, NY 11557-2316

  
• 

  International Movers Network, Inc.

  1189 Railroad Ave Hewlett, NY 11557

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out an insurance policy to cover damage, breakage or loss to a shipment they arranged from ******* to ******. Was given 2 options to either cover whole shipment or itemise. The 1st option was the easiest but I was never told it was purely loss of the whole shipment. I packed most of the items myself but chose the company to pack a couple of pieces of furniture as I felt professional packing would be preferable to safeguard damage. The base of the consul table with glass and mirrors has been bent and pushed out of alignment. In addition all the screws are missing. This is a signed ********************** piece of furniture.A wall unit with mirror, shelf and key holders has had the mirror broken. Although a few other items were broken or damaged the top item was the main piece in my entire shipment. Neither the company nor the insurance company are taking responsibility and dont even respond to emails. I filled this form in in June but never received confirmation so not sure if you ever received it.

  Business Response

  Date: 08/18/2022

  Hello,

  Before the client sign the contract, IMN explained the insurance difference.

  The client decide to purchase total loss insurance coverage.

  Insurance certificate sent to the client.

  As per the sign proof of delivery, no damage was marks.

  *

   

   

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The insurance was NOT explained that only if  the entire shipment get lost would I be covered.  If this was the case I didn't need it to be packed by the shippers. I have receipt of delivery showing table damaged and screws missing.  The other broken mirror was not unpacked until the delivery guys had left.  The boxes were in a terrible state.  Broken and damaged.I would never have insured only for the entire shipment to be lost.  My understanding of 'total shipment' was damage and/or loss.  Sometimes one box gets lost etc. 

   

   

   

  
  
  
  
  
   
  

  Business Response

  Date: 08/22/2022

  Hi,

   

  Insurance application and was explained the client variable and via email.

  The insurance difference and coverage is at our quote from day 1 and our contract.

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  This is untrue.  They did NOT properly explain that I would only receive compensation if the entire shipment was lost.  I never would have taken that sort of insurance.   Unfortunately I should have read the reviews before booking this company as on reading them I see that the company is very efficient when they want your booking but are not interested in anything after they have taken your money. 

  The fact that their packing was insufficient and a strong solid item was twisted out of shape shows their lack of concern for items entrusted to their care.  In addition all the screws were missing to put this item together.  They MUST be responsible for something.  The item might as well have been lost because it can't be used.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************