We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Buenos Appliance Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early June my Danby wine cooler was not working and Buenos sent a technician. He said needed new part. A week later he came back and installed part. It still didnt work so he came back and found he had not connected a wire. He left but it still didnt work so he came back and said it needed another part. He said he would order and install. He now will not return my calls and not will company which has gone on for weeks. I have now had to buy a new wine cooler.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tues. 4/30-Appt is made for technician to look at washer. It is not spinning or agitating.Wed 5/1-Technician arrives at 9:15. Assesses washer, says it need a new gear . Technician says he will get parts and return later. ******* submits payment in full for ******************************* ?Technician arrives in evening on same day. After 90 mins, he determines that he has incorrect parts and will return the next day Thurs 5/2-Technician returns in evening at 6pm to repair washer. He leaves for 90 mins to get tools He returns at 7:45pm, and says job has been completed at 8:25pmEST. Technician says he has tested the washer, and it is repaired. ?Washer is turned on by ******* at 9pm and squeaking sounds are coming from it. ******* plans on phoning office during business hours. Friday 5/3-******* cleans the area surrounding the repair and notices an odor of burnt rubber, which did not exist prior to technician repairing washer. ******* phones the appliance repair office, during business hours, and they say they will contact the technician. Later in the evening, the technician phones back, and says he will come back the following morning. Saturday 5/4-Technician arrives at 9:15am, assesses washer and determines that he did not tighten a s**** properly, and a belt in the washer is damaged as a result. He says he will order the part and return on Tuesday, 5/7. Tuesday 5/7-No contact from office or technician. ******* phones office at 4:45pm, and is told that the technician has been fired, and the owners phone number is provided. Receptionist tells ******* to not allow technician to come back if he attempts to make contact. ?******* phones owner of appliance repair company at the number provided. The owner comes to assess the washer, and determines that the motor has failed. ?Technician who was terminated calls ******* at 8:15pm to complete the repair. ******* declines to have him return.

    Customer Answer

    Date: 06/01/2024

    Better Business Bureau:

    At this time, I have not been contacted by Buenos Appliance Repair Service regarding complaint ID ********.

    Sincerely,

    *************************************************

Buenos Appliance Repair Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.