We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Wind Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 17, 2022 I Wind Service came to my house to fix my Kitchen Aid oven, on December 10, 2022 they installed the electrical panel, 2 days later my oven was still not working properly, the thermostat will not operate above 325 degrees otherwise it shuts off, which it has for 18 months.I called them and they said the new part is backordered, I called Kitchen Aid, who gave me Wind Service as a recommendation, they say the part is in stock, I am not getting any satisfaction from Wind Service, I just want my oven to work properly, I have had to cook my Thanksgiving turkey on the grill for 2 years! Along with any other meal that requires higher heat.

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reported Refrigerator / Freezer was not cooling back on 08/29/22. Asked for Service Technician to be dispatched A.S.A.P. Service Technician showed up to diagnose problem 2 weeks later as possible "Freon Leak - No Freon" and left saying "No one will work on this - Unsanitary." I was still cleaning up after losing all of my food. Generated about 10 bags of Trash due to food spoilage. Filing Food Spoilage claim as well. I called Company again and found out they closed out the Repair ticket. They told me I had to call *** / Whirpool to open a new Service ticket. I did and still currently waiting for call back from Wind Service to schedule new Service appointment. My Refrigerator / Freezer is clean and I need the Service Technician to come A.S.A.P. and repair the unit which may cost more than $700. The Company is not returning phone calls and putting me off. I have complained with *** / Whirpool Warranty Service to try to resolve this matter. My next steps are BBB and *************************

    Customer Answer

    Date: 10/10/2022

    Better Business Bureau:

    At this time, I have not been contacted by Wind Service regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/30/22 this company was hired through whirlpool to come fix my dishwasher. The guy came took 2 pieces off and then said he cant pull the dishwasher out because he had back surgery and just returned to work. Then when he put the pieces back on he didnt do it properly. I later realized that the door wont open all the way. When I called the company back, they were very unprofessional and told me they would have the manager call me back at some point today. So now Im hanging around waiting and not getting this problem resolved.

Wind Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.