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Business Profile

Banquet Facilities

Pearl Banquet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/09/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 19, 2025, I hosted an event at Pearl Banquet Hall. Unfortunately, the venue failed to fulfill several critical services outlined in our contract, resulting in significant disruption, emotional distress, and a compromised experience for our guests.Details of the Complaint:The event space was not vacated on time, which delayed our vendors from setting up as scheduled.The agreed-upon number of tables, as listed on our invoice, were not available at our designated start time. Additionally, the bride and groom tableexplicitly included in our invoicewas never provided.3 tables had to be moved due to unsafe placement directly next to a speaker - 30 guests had to stand up and relocate during our event.The bridal suite was in an unsanitary and unacceptable condition.A surprise birthday celebration we had planned for our fathers was destroyed when staff placed the birthday cakes directly in front of the stage at the beginning of the eventdespite clear instructions that the cakes were to be brought out later as part of the surprise.A photo slideshow which we had coordinated in advance was never played during the event.Staff left our party favors unattended in the lobby, and guests from another event were seen taking them.I provided detailed event plans to Fraddy on multiple occasions leading up to the event. He repeatedly reassured me that he would be present to oversee the execution and ensure everything went smoothly. However, he was not present on the day of the event, and the staff who were assigned in his place failed to deliver on several key responsibilities.These failures constitute a breach of contract and significantly impacted the success of our event. We paid $24,782 for this event. We are seeking appropriate resolution and accountability from Pearl Banquet Hall for these numerous service failures and the distress they caused.

    Customer Answer

    Date: 06/02/2025

    Better Business Bureau:

    At this time, I have not been contacted by Pearl Banquet regarding complaint ID ********.

    Sincerely,

    ****** ****

Pearl Banquet is NOT a BBB Accredited Business.

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