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Business Profile

Computer Repair

The Geekz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/15, I contacted what I thought was the Geek Squad via Best Buy and I got this company instead. They charged me ****** to fix my computer issue and for a 3 year webroot and web threat protection firewall plan. The tech went on my computer remotely and supposedly fixed my computer. I noticed something was wrong when 1- they did not provide an activation code for more that 5 devices as promised and 2- I was unable to correct issues when their program did scans. I contacted them and this particular woman named ********************* was the tech who was assigned to me due to those issues. When they attempted calling me back,I learned that this was a scam company when I googled their phone number and saw plenty of complaints. I then called a local Best Buy geek squad and learned that they would never charge this kind of money and that I was scammed. They suggested I contact my bank and get my money back. My bank will not refund me the money because it has been over 89 days since I agreed to allow them to charge my debit card, but they agreed to stop any further payments to this company. I originally contacted my bank to report this as fraud just last month. The account that charged me the ****** was called ****** **** which is a tax software program which has nothing to do with software protections plans. I will also be notifying the *** about this and contacted Webroot to let them know that a company is impersonating them and notified Geek Squad of the same.

    Customer Answer

    Date: 10/18/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    To whom it may concern:

    Please be advised that the merchant returned my money to my bank this date, 10/18,  in the amount of ****** so this complaint can now be closed.

    Thank you!


    *******************************


     

    *



     


The Geekz is NOT a BBB Accredited Business.

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