We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dolls

AllBobbleheads.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dolls.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ******* in September and immediately ordered a bobble head from this business. I purchased an additional outfit and expedited shipping so I could receive it within 4-6 weeks. Ive emailed, called (voicemail is not setup, its just a persons phone number), text and live chat. No response, no updates, no item. I think this place went out of business and are still scamming people for their money but dont intend to deliver anything. I want my money back. I already got a refund from ******* so I just want the extra money I spent on their website and if this is no longer in business they should take their website down.

    Customer Answer

    Date: 12/28/2024

    Better Business Bureau:

    At this time, I have not been contacted by AllBobbleheads.com regarding complaint ID ********.

    Sincerely,

    ******** *** ******

  • Initial Complaint

    Date:09/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, I bought 2 vouchers from ******* to use for All Bobbleheads. I ordered 2 bobbleheads and based on what I wanted the 2 bobbleheads cost, I had to pay an additional $39.98 & $47.98, I have contacted Groupon as well as emailed, texted and called all Bobbleheads and have gotten no reply. Nor have I gotten the bobbleheads. My orders were initially able to be tracked as in progress on their website. Now, there is no information available on my tracking numbers.

  • Initial Complaint

    Date:08/02/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIEVES!!!!!Made purchase on May 1, 2024 for graduation gift that cost $134.00. The waiting time to be expected can be up to 9 weeks. Website instructions state to expect an email with a draft for your review and/or revisions. We're now in August! I have called the phone number on their website which doesn't appear to be active. I have sent numerous emails AND numerous text messages over the past 3 months. The track my order feature in their website reflects no order is found under the tracking number assigned by allbobbleheads.com, but they took my money out of my account. A purchase for a service/item they never fulfilled. 3months later - I have yet to receive any sort of response.

  • Initial Complaint

    Date:07/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom bobble head which was pricier than a standard bobble head. The order was placed on March 22. This order is a custom bobble head of a loved one who recently passed away. I received an email confirmation along with an order number. The details mentioned standard processing which would take 9-12 weeks. I have attempted multiple times to check on the status of my order. When I try to track the order it says it's in the paint department however i never received or approved a proof. The phone number gets bounced to a voicemail box that hasn't been setup so I am unable to leave a message. They also state you can send a text, which I have tried multiple times and yet I get no response. I have also tried to email, and that too goes unanswered. Any help would be greatly appreciated. I have attached the contact information along with images of the order. Please let me know if you need anything additional from me. I either want them to finish the job and expedite the shipment or a refund completely. It has been 14 weeks since the order was placed. The money was immediately charged on March 22 and paid in full.

    Customer Answer

    Date: 07/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by AllBobbleheads.com regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/21/24 I ordered a bobblehead and said that it would take about two months to complete. End of April after not hearing anything I checked the tracking/order status on the website, it said the same day I ordered the bobblehead the "proofs" were emailed to me. I never received anything. Sent an email to ************************************ on 4/23 asking for some explanation and to send the proofs again and have never received a response. I called into the company on 4/26 and talked to ***, who works for *****, and said that ********************* is the point of contact and will relay the message to them. A week went by and no contact from anyone, called in again and got Stu, he said that they "moved offices and the order may have been missed". Took my info again and said someone would reach out. Called multiple times each week just to get a voicemail. Still no contact. 5/21 *** answered the phone again and said he was very busy and took my information again and that someone would reach out before the holiday weekend. Now 5/30 there has yet to be any contact from All Bobble Heads/*********************. ***'s voicemail is now full, *****'s voicemail is full. No one is returning a call or reaching out with any information at all. Over a month of being put off and promises made that were never kept. Very disappointed with my experience in getting a custom bobblehead.

    Customer Answer

    Date: 06/25/2024

    Better Business Bureau:

    At this time, I have not been contacted by AllBobbleheads.com regarding complaint ID ********.

    I have attempted to call them a handful more times since submitting my complaint but the calls just go to voicemail. My order number is #******


    Sincerely,

    *********************


  • Initial Complaint

    Date:03/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Nov 28th 2023. I received order# ****** from them and since then they have gone silent. I have send numerous emails to them and have called them several times but no answer. They dont respond to email to answer their phones. I want to get my order done or refund me including shipping charges which i have already paid.Now i have started to think if this is a scam. They are doing business on Groupon.

  • Initial Complaint

    Date:02/21/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a custom-made bobblehead order on December 7, 2023. After several (generally very prompt) back-and-forths, I approved of the final proofs on January 11, 2024. Since then, I have not heard any updates from the company about finalizing or shipping the order. I have sent several emails, phone calls, and text messages without a single response or acknowledgement of receipt.My primary desired settlement is for the job to be completed (as it seems like the bobbleheads have already been made). If that is not possible for some reason, my secondary desired settlement is a refund.The attached shows the proofing review (with timestamps) for 1 of the 7 bobbleheads.

    Customer Answer

    Date: 03/17/2024

    Better Business Bureau:

    At this time, I have not been contacted by AllBobbleheads.com regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 custom bobbleheads in December of 2022, followed steps and responded to emails, have not heard back from Allbobbleheads.com since July of 2023. Have left dozens of voicemails and sent dozens of emails with no response. Got a hold of live person one time since July via phone, he took my information and said someone would return my call. Left voicemails in their customer service, sales, accounting and general voicemail box without a response. Just hoping I can get what was paid for.

    Customer Answer

    Date: 01/05/2024

    Better Business Bureau:

    After the Better Business Bureau notified the merchant, they sent me an email and shipped the product that I have been waiting for since 2022.  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:11/21/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order. I used a Groupon which cost $45.00 plus $57.00 to complete the order. This was in early October. Since then then I have attempted to contact the merchant by phone, text, and email on several occasions. I have yet to hear anything about this order. I placed a dispute with my credit company to no avail. I sent an email requesting to cancel the order with a full refund. The company refuses to answer any communication.

  • Initial Complaint

    Date:10/17/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bobblehead voucher through Sharper Image. I approved all necessary steps and gave final paint approval on Sept 5th. After not receiving shipping confirmation, I reached out on Oct 3rd. I chatted customer service and was told that they saw that I approved it and that it should have shipped. They were looking into what happened and said I would hear from them. I have heard nothing and they don't answer the phone or chats. Terrible service and very frustrated. Definitely do NOT recommend.

AllBobbleheads.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.