Reviews

This profile includes reviews for Eco Shield Pest Control of New York City LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eco Shield Pest Control of New York City LLC

  1 Enterprise Pl Hicksville, NY 11801-5347

  
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  Eco Shield Pest Control of New York City LLC

  1 Enterprise Pl. Unit E Hicksville, NY 11801

  

Review Details

• Review fromKim M

  Date: 07/15/2025

  1 star
  We tried Ecoshield, gave it time and it did not work for us which was fine. We canceled the Accountant in January. We got a Text message now in July stating that they will be coming to service our house. After waiting two hours arguing that weve already canceled the account and closed out the account have an email to verify the account was closed with a date and name of a member we spoke to IN JANUARY the company still gave us a hard time. The team member even saw the email stating the Service was canceled and then tried to sell us other products and continue a canceled service after telling them for two hours were not interested. All we wanted was the account closed as previously stated and as the email we have showed. It has gone as far as having to state that if someone comes onto our property at this point that we do not have a service contract we have not agreed to services we have canceled all services and we will be calling the police and pressing charges for trespassing. I will also be writing a letter to the Better Business Bureau to let them know how this company handles itself . I really urge if you are trying this company be very weary if you try to contact them and cancel your services they will give you the runaround and ignore the fact that you canceled the services.

  Eco Shield Pest Control of New York City LLC

  Date: 07/16/2025

  Hi ***,
  
  Thank you for taking the time to share your experience.

  We understand how upsetting it must be to receive a service notification after believing your account was closed, especially after youve already taken steps to confirm the cancellation.
  
  While I cant speak to the specifics without reviewing your account details, I want to assure you that we take these matters seriously. Our goal is always to provide clear communication and respectful service. If you have an email confirming your cancellation, wed appreciate the opportunity to review it with you and ensure everything is properly resolved.
  
  Please email us at ************************************************ so we can investigate this further and make things right.
  
  We look forward to resolving this.
  
  Via I.

• Review fromMarisa F

  Date: 07/09/2025

  1 star
  Soliciting business, ringing door bells after repeatedly saying not interested. Not stating where they are from or why they are here just throwing random names saying they are working with neighbors then getting nasty and aggressive when saying we arent interested. This should be illegal that they come on your property and try to take your money by lying saying your neighbors are using them. Its unsafe, harassing and quite frankly were tired of it. This is the 4th time they have done this.

  Eco Shield Pest Control of New York City LLC

  Date: 07/10/2025

  Hi ******,

  Thank you for sharing your feedback. We take these matters seriously and want to ensure that all interactions with our team are respectful and transparent.
  Wed like to look into this further and make it right. Could you please email us at ************************************************ with the name of the representative (if known), your neighborhood, and the date/time of the visit?

  We appreciate you bringing this to our attention and look forward to resolving it.

  Via I.

• Review fromMichael S.

  Date: 02/11/2025

  1 star
  Please be aware this is a company that enters you into a year long contract with no way to cancel without incurring a large fee. The initial consultation is misleading in terms of what you are agreeing to. There is a minimum five time service charge regardless of your satisfaction with the company. The customer service is not local, you are interacting with call center.

  Eco Shield Pest Control of New York City LLC

  Date: 02/24/2025

  Hi *******,

  Thank you for sharing your feedback. At Ecoshield Pest Solutions, we strive to ensure that all customers fully understand the details of their service agreements at the time of signup. Our service plans are designed to provide long-term protection, which is why they include multiple scheduled treatments to effectively address pest concerns.

  We understand that clarity is important, and were happy to review any questions regarding your agreement. If youd like to discuss your specific situation further, please reach out to our team at ************************************************* and wed be glad to assist.

  Best,
  Customer Feedback Team

• Review fromRon A

  Date: 09/06/2024

  1 star
  The absolute worst company you can sign a contract with. Just stay away from these people. Don't trust people coming to your door to make a sale because that does not allow you to check their reviews.

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi  Rahmatulla,

  Thank you for sharing your feedback. We take customer concerns seriously and are committed to ensuring clarity during the entire service process, including at the point of sale. Our goal is always to provide thorough information, so each customer feels confident in their decision. 
  
  We understand the importance of trust and transparency, and our team strives to address any concerns as they arise. If you experienced any misunderstandings or feel that your expectations were not met, we'd like the opportunity to discuss this further and work toward a resolution.
  
  Please reach out to us directly at ************************************************ so we can assist you.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBarbara M

  Date: 06/29/2024

  1 star
  STAY AWAY!! I was approached by a salesman trying to talk me into signing a full contract with them. It was way too costly for me. I explained I was only interested in a one-time application. He stated that since he was able to sign up other neighbors on the block that day that he could work with me. He stated that he could have someone spray in and out of the house that day and would return in approximately 30 days to do a final application. He would charge me $237 which included both applications. He stated that it also included other applications if necessary in between the first and 30-day application if need be for free. I confirmed with him, prior to signing on his device that I had a one-time charge of $237 for all that we spoke about. He assured me that the $237 would include the first application, the 30-day follow up application as well as return visits in between if necessary. He was fully aware that I was unable to financially afford the original contract that he was trying to sell. Well, they applied the first application. I called them back after 10 days because the clover mites were still abundant. This application was finally successful. They came back around 30 days later which is what I thought was the final application as discussed with the salesperson. I then received yet another invoice for $237. Upon further investigation, it looks like the salesman signed me up for a 24-month quarterly application plan - that was what you had me sign on his device. BIG mistake on my part for taking the salesman at his word and for not opening the portal to see my agreement. He was extremely dishonest and totally misrepresented the information. Now I want nothing to do with this dishonest company so I called to cancel the contract that I never wanted in the first place. Their options - reduce the 24-month contract's quarterly fees by $15 or paying almost $200 to cancel the contract all together. DON'T USE THIS COMPANY.

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi *******,

  Thank you for bringing this matter to our attention. We take your feedback seriously and want to address your concerns regarding the service agreement. Our goal is to ensure that every customer fully understands the terms before signing up, and we strive for transparency during the sales process. Its important to us that expectations are clear from the start.
  
  We regret any confusion you may have experienced regarding the service plan, and we would like the opportunity to review the details of your agreement and resolve this matter. Please contact us at ************************************************ so that we can further assist you in finding a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLynn A

  Date: 06/21/2024

  1 star
  The best way to control this PEST is to stay away.......HORRIBLE service....NO WAY TO GIVE ZERO STARS, so had to give them one! ??. I had to fight for almost an hour to cancel my account. My initial service was "completed" in less than ********************************************************************** 20 minutes....so what did he do...I saw a spray bottle in his hands...suppose I should have watched him spray the entire perimeter.... spider webs remained all over the eves of the house.... I called to cancel and had to repeat many times my dissatisfaction and the customer service person agreed with me that the initial service on a 1980 sq ft house should take more than 20 minutes! YET, he bartered with me on price and would not agree to refund me for the service or waive the cancelation fee. I did call beyond the 3 day cancel time frame but my first service wasn't even within that window and then I was sick.....They kept saying the wanted to make it right and they care about making the customers life better and "pest" free but the arguing and trying to convince me to stay and then still charging me for the service only demonstrates a company desperate to keep business with very little care and concern about their clients satisfaction!

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your feedback. We are committed to providing thorough, high-quality service, and its concerning to hear that you were dissatisfied with your experience. Our technicians are trained to deliver comprehensive treatments, and we strive to ensure each service is effective and meets the customers expectations. We apologize for any frustration you felt during the cancellation process, as our goal is always to resolve concerns in a professional and timely manner.
  
  We would like the opportunity to review your situation in detail to better understand what occurred and work toward a resolution. Please reach out to us directly at ************************************************ so we can further assist you.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGr C

  Date: 01/26/2024

  1 star
  Extortion, impossible to cancel contract, claiming we have to pay to cancel, and threatening to send us to collections for a cancellation fee. Not at all as advertised- stay far far away.. these guys are crooks

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi Cone,

  Thank you for your feedback. We take your concerns seriously and want to clarify that we strive to ensure all terms of our agreements are clearly communicated at the time of signup. We understand that cancellations can be frustrating, and our team is dedicated to making the process as straightforward as possible while adhering to the terms of the service agreement.
  
  Wed appreciate the chance to discuss your situation further and work toward a resolution. Please contact us at ************************************************ so we can address your concerns directly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromChristopher M

  Date: 11/16/2023

  1 star
  Signed up hoping to control the influx of spiders and ********* ants that I had noticed in the 1st spring of my new home. Salesperson asked me to leave a positive review immediately which I always find a little suspect.After 2 treatments and a touch-up (because I was still having an issue with the spiders and ants); I asked to cancel the service. I felt I was wasting $200 every time they came.After many text, emails, phone calls and voicemails from the company to try and discuss my reason for cancelling they finally sent me a final bill of $188.34 as a cancellation fee. I have emailed them back to explain the fee to me and how they came up with that figure. Still waiting to hear from them.It seems that there are a few unhappy customers of theirs with negative reviews. Buy beware.

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi ***********,

  Thank you for sharing your experience. We regret to hear that you were not satisfied with the results of your treatments, as our goal is always to provide effective pest control solutions. We understand how important it is for our customers to feel they are receiving value from our services, and we appreciate you giving us the opportunity to perform touch-*** to address the ongoing concerns.
  
  Regarding the cancellation fee, we would like to review your account and provide clarity on how the figure was determined. Please reach out to us directly at ************************************************ so we can address your concerns and ensure we find a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromScott P

  Date: 08/27/2023

  1 star
  As per the other complaints, these people use high pressure tactics and then continue to send you emails and texts to ******* you even when you have cancelled within the 3 day cooling off period. Do NOT sign up for their service. I only signed in the first place as they said they could provide a service immediately. The main service i needed was a tick spray and to get that i have to do another service. The other service took 10 minutes and i question if they even did anything. They then called 2 days later to say the person was sick and could not do the service. I cancelled immediately and told them they had not lived up to their promise and cancelled the whole service. They keep sending me emails and texts. I normally do not write complaints but feel like i have no choice. I need the harassment to stop!!!

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi *****,

  Thank you for bringing this to our attention. We take your concerns seriously and apologize for any frustration caused by the communication after your cancellation. Our team strives to ensure the process is seamless and respectful of our customers' preferences, especially within the 3-day cancellation period. Its important to us that your requests are fully honored, and we want to ensure no further communications are sent.
  
  Please reach out to us at ************************************************ so we can resolve this issue promptly and stop any unwanted communications. We would also like to look into your experience further and clarify the service details.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLiza B

  Date: 06/24/2023

  1 star
  A hoax!! I was sold pest services by a door to door salesman. An signed a 2-year contract without properly being informed. This is NOT a real pest control service that uses chemicals that kill mosquitoes, wasps. The Company is using essential oils that the technichian admitted do not kill pests and are eliminated if it RAINS! I am now forced to pay for a second company as this HOAX of a company will not let me out of the contract. DO NOT EVER engage with them for ANY services. I have called complaining many, many times and it is a complete waste of time as they actually do not have proper chemicals to kill bugs!!

  Eco Shield Pest Control of New York City LLC

  Date: 10/09/2024

  Hi ****,

  Thank you for taking the time to share your feedback. We take your concerns seriously and want to clarify that our treatments are designed to be effective and safe, utilizing products that comply with industry standards. Our goal is to provide high-quality pest control solutions, and we regret if there was any misunderstanding about the services or products used. 
  
  Wed like to review your situation in detail to better understand what happened and work toward a resolution. Please contact us at ************************************************ so we can address your concerns directly and ensure you receive the support you need.
  
  Sincerely,  
  Customer Feedback Team