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Business Profile

Veterinarian

Compassion Veterinary Center of New Paltz

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely unhappy and dissatisfied with the procedures performed on my 5 year old Shepherd Husky **** ***** I brought her to Compassion Vet in New Paltz for a dental consultation and to discuss possible spey. Her dental consultation went well and told **** would need only a Polish. Pre-surgical bloodwork was done and she was cleared for surgery.I brought **** in for her Spey and Dental Wednesday 12/14/22. **** went in for her surgery at 12pm. I was told **** will be ready for pick up at 3:30-4pm. I arrived at Compassion Vet at 4pm to pick **** up. I then went to the counter to pay my bill which was quoted $1,009 - $1,090. I was given my rough balance due of $1,300, which I contested. The addition to the bill was the extraction of ****'s bottom right K9. This was my first aggravation as I brought her in for a dental consultation 11/30/22 and told everything was good and all that was needed was a polish. The tooth was pulled during surgery and I was notified afterwards and faced an increase to my bill. I proceeded to pay the remaining balance of $1,200 and take **** ***** I took **** home and followed all rules accordingly for her recovery. Around 10pm **** went to the door and sat down, within two minutes of her sitting there, there was a puddle of blood on the floor. I called a staff member at Compassion Vet for instructions and was advised to rush **** to the *** I rushed her to ******** at 10:30pm 12/14.This experience was completely traumatizing as I watched my dog lay on the floor fighting for her life just 5 hours after she arrived ***** From my understanding this was a normal procedure and not once was I notified before or even after the surgery that this was high risk and Compassion vet was to bring in a special surgeon because of their worry for bleeding. **** fought for her life from such a "routine" procedure. All compassion has to say is that "they're sorry, but it happens"

Compassion Veterinary Center of New Paltz is NOT a BBB Accredited Business.

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