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Business Profile

Residential Air Conditioning Contractors

Gold Medal Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Helen B

    Date: 05/10/2024

    ONE STAR is too good of a rating. The technician, named ****, arrived at the property and commenced work without providing an estimate of costs, either verbally or in writing.Upon completion of the work, we were presented with the total cost, which was not disclosed prior to the commencement of the service. Subsequently, we received a "Description of Work" document, detailing the services rendered and associated charges, after contacting the company for an itemized bill. Upon careful review of this document, it has become apparent that we have been charged for services that were not performed.Our Daughter consulted with a licensed New Jersey plumber who has confirmed that Task # HVS-BOL-HPP-***** was not completed, yet we have been charged $906.50 for it. Additionally, Task # PPP+Heat Plan @ $59.00 was billed despite not being requested or agreed upon.Furthermore, the prices listed on the invoice far exceed the customary charges for similar services in the state of **********, as indicated by the licensed plumber's assessment.During a recorded call with ***** on April 7, 2024, it was made clear that a stop payment on check #***, amounting to $1550.95, would be initiated until an itemized bill for the services rendered was received. Despite this, no satisfactory response was provided until a phone message was received from **** on April 10, 2024, and subsequently a document that had been mail and received the same day. Upon receipt of call from ****, a return call was made to have him call back with specific times of availability but no call was ever made back to us.DO NOT CALL THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Allen P

    Date: 10/01/2023

    To add to my previous review, Horizon salesperson and on site supervisor told me the heat pump mini split system was a **** seer rating. Also that it had a 10yr warranty. I requested this information in writing and never received after numerous calls. So I called lennox office in ***** and received information in 60 SECONDS! In fact that the system was a **** seer rating and only a 5yr warranty. They LIED to my face. Still trying to rectify this problem. Stay away from this company!!

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