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Business Profile

Wholesale Pet Foods

Raw Dynamic LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Pet Foods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14th at 9:32am i ordered a case of the raw turkey formula for ***** and an order of the raw duck formula for *****. Totaling my order to $74.98 My order number was **** On October 19th I received an email my order was shipped via ***** and would arrive October 20th. On October 20th i received an email my order arrived at 12:20pm. Upon opening my order I found only my order of the raw turkey had been delivered. My duck order was not included in the package. I sent an email to Raw Dynamics customer service email and received no response. I then called the number provided and it went to an automated voicemail. I left messages for 3 days straight and never got a call back. I have messaged them on their Instagram and ******** and have not received an answer back. I have emailed them two additional times and still have not received an answer back. It has been 8 days now and I have gotten zero contact from this company about rectifying this.

    Customer Answer

    Date: 11/25/2022

    Better Business Bureau:

    At this time, I have not been contacted by Raw Dynamic LLC regarding complaint ID ********.

    Sincerely,

    *********************

Raw Dynamic LLC is NOT a BBB Accredited Business.

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