Complaints

This profile includes complaints for Akwesasne Mohawk Casino's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Akwesasne Mohawk Casino has 2 locations, listed below.

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  Akwesasne Mohawk Casino

  873 State Route 37 Hogansburg, NY 13655

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  Akwesasne Mohawk Casino

  P.O. Box 670 Hogansburg, NY 13655

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago we arrived at this hotel very late after a long day of travel. We saw online they had a room available so we stopped in to stay. They told us there weren’t any rooms open. So I showed them there was one available and they miraculously found it after that. We get in the room long enough to put our shopping bag down and head to the casino a few hours. We get back at 130 or so to the room.. and notice literal human poop on the bed. We called the front desk and they said there were no other rooms and brought us up new bedding. We changed it.. then I went into the bathroom for the first time. Where there was used toilet paper on the floor and the toilet seat up, pubes and hair in the shower, all over. Beard hair all over the sink and counter. Hair on floor. The shampoo and soap were literally half used!! Food in and on the microwave. Not vacuumed at all. There was brown spots all over the sink and it wiped away super easy so someone just didn’t clean in there. I called the front desk back and showed them photos .. to which the girl said “she wasn’t surprised as they have this complaint often from the cleaners..” but again no rooms available to move us to. I said then I’ll check out and I want my money back. And she said you’re welcome to leave but I can’t give you a refund. You can talk to management in the morning. So they brought us up a clear bottle of pink cleaning solution and a rag so we could clean it ourselves. No gloves or anything. We woke up with a red rash and burning hands and arms. So the manager in the morning was extremely rude and offered again, no help. Saying although she was a manager she couldn’t do anything without talking to a director. Took my number sand said she would call back that day. It’s been weeks with no return call. Every time we call we’re told they can’t help us or they leave us on hold for hours. So we put up reviews on social media and they blocked us and removed the comments.