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Business Profile

Sunroom Construction

Four Seasons Sunrooms of New York LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sunroom Construction.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered bought a solarium from four seasons sunrooms out of ******** In July 2021 , it was finally installed August 2022 , During installation there was major flooding the room and after install was finished .There was catastrophic failure of the room , I hired a roofer to tarp the whole room off Room size 8' by 28' feet till four seasons send there expert to my house to fix it in June 2023 , now after a couple hard rains as of July 26 2023 major flooding in the room ,, was told by Four Seasons consumer affairs person , the earliest the the expert installer can come back is mid ,end of October , other jobs ahead of me , with there track record that won't happen till later in the year ,and then not do able do to weather up north michigan , so most likely not till June **** ,,, After spending $ ****** and many days , hours having people using shop vacuum to **** up water and serve pro sucking water out ,and Major $ for water damage It has major effect on my health due to stress ,I am a 81 year old frail widow and need Four Seasons to make this right , by making my job next on there list to send expert out to fix it , fix it right , since my room is a catastrophic failure , I can't even sell my house as is just writing this ,reliving what has gone on so far ,, gave me panic attack , so you are my last hope , to make four seasons make it right

    Customer Answer

    Date: 08/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by Four Seasons Sunrooms of New York LLC regarding complaint ID ********.


    No I have not heard from Four Seasons about my problem 


  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home with a sunroom that leaked in July 2021. We had this company look at the room and decided to replace the glass. We were told by doing this the room would no longer leak. Since the date of install the room leaks every time it rains, we contact the company and they send back the installer to silicone the area. This has happened about ******************************************************* their installer did not install the product correctly. Either way we would like a refund

    Customer Answer

    Date: 01/01/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Four Seasons Sunrooms of New York LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

Four Seasons Sunrooms of New York LLC is NOT a BBB Accredited Business.

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