We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Neurologist

Gene Zitser, M.D

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called the office of dr ********************** at 2;30 pm on 10/6/2022. My migraine injection was due and i called the pharmacy capital to ask them to send me my refill as they have been doing. I was told they cannot. When i called dr ********************** after the 4th time someone picked up and i spoke to her stating that i need my refill and it is an emergency because i was feeling my migraine come on. When i get my migraines i cannot function in any way. My condition gets extremely bad if it is not treated. The Doctor is very aware of this condition. The person on the other line said and i quote , theres no emergency at this office or with you. Then she went on to say i have to come in to see the Doctor. I told her i need my injection and I wasnt aware i would be out of refills. Their office changed pharmacies without even informing patients. She then went from there to being loud and telling me i always do this and i am a problem. I was trying to speak to her and tell het i have only seen the doctor perhaps 4 times and prior to my last appointment i walked in for my appointment i was told by the front office the doctor is not there. I waited more then 3 hours because it took me one hour to get to my appointment. I became very upset and told them why didnt the office at least notify the patient that the doctor **** available? I made a big deal because i took off from work and i was told i could not get my refills unless i saw the doctor. She then went from there to yelling and screaming to why I havent paid my bill? Again I tried telling her that i spoke to insurance and she needs to refile, and to that she replied she will not and i have to pay. I have never heard of a doctors office harass, bully , and threat a patient they way it was done to me. Basically all of her screaming, yelling, bulling and threatening was because of insurance issues and the fact that i made a big deal the last appointment which again was their fault. Her name is *****. I need my refills

    Customer Answer

    Date: 11/01/2022

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Gene Zitser, M.D has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***************************

Gene Zitser, M.D is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.