Reviews

This profile includes reviews for Dave Lange Sewer Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Dave Lange Sewer Service, Inc. has 2 locations, listed below.

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  Dave Lange Sewer Service, Inc.

  652 Onion Avenue Holtsville, NY 11742

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  Dave Lange Sewer Service, Inc.

  PO Box 362 Holtsville, NY 11742

Review Details

• Review fromBrad K

  Date: 05/02/2024

  1 star
  After using **** Lange for pump out service a few times we called again for a clogged lateral drain line to a dry well. We had been satisfied with the response time and service before and assumed we would get the same again. They came promptly and attempted to clear the line, but after a half hour told me the line was clogged with roots and could not be opened and presented me a bill for the failed clean out, took my check and left. We waited for almost a week for them to give us a $2500 quote to replace the lateral. Before spending that kind of money we opted for a second quote. When I explained the situation to the new company, Their first suggestion was to let them try to clear the drain. Within five minutes snaking the line, the clog was cleared! I gladly paid them to finish ***** job and threw away ***** quote. The next day, I decided to call **** Lange to tell them what happened and to ask what their refund policy was in this situation. The woman who answered the phone, took my message and promised to call back. Several days later with no return phone call I called again. This time, a man, who I assumed was an owner, answered the phone. He seemed a bit evasive about any kind of reparation, but promised me he would discuss it with someone and call me back. Another week later I called again and left a message with no return phone call. Another week later I called back and gave them one last opportunity to call me back. That was a week ago and still no callback! I am not upset that they couldnt do the job right the first time. Im upset that they had no customer ********************** follow up. Not even a courtesy call. Nothing! They had no problem taking our money for an unfinished job. But they did not value our business enough to make a simple phone call. Terrible customer **********************. Terrible business ethic.