Complaints

This profile includes complaints for Advanced Environmental & Restoration Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Environmental & Restoration Services

  Honeoye Falls, NY 14472-9754

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  Advanced Environmental & Restoration Services

  PO Box 57 Honeoye Falls, NY 14472-0057

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dispute involves 6 separate contracts with Advanced Environmental & Restoration Services. We were repeatedly given excuses, work was delayed or not completed. We were last told all items would be completed by October at the latest. We told the company last week that we would seek restitution for any items not done by October 9th 2022. We have disputed the charges with our credit card company and are seeking contractors to finish the unfinished jobs. We are asking for help from you to get some of our money back. # **** was for mold remediation and sheetrock replacement. The items moved were never cleaned as promised, sheetrock never done We would like a refund of our money for services not provided. #**** was for roof repair and drywall installation. The roof repair was done, it needs revisiting. The drywall was never done. We would like a refund of our payment for the drywall and we will address the roof repair ourselves. #**** was for creating a clean room in the basement. Items removed were never covered in plastic or cleaned as stated they would be. We would like a partial refund for services not provided. #**** is for building a subfloor. This was completed. #**** was for an interior footage drain. This was completed except for one small crack. We will address that ourselves. #**** was for exterior perimeter surface drainage and excavation. This work was not performed adequately or finished. The company stated all jobs would be completed by October at the latest. The company was informed that there will be a memorial service here on October 15th and that the state of disrepair created a dangerous situation. We have hired our own landscaper to address the situation and seek a refund of these funds. The work that was done on this project was done incorrectly and requires dismantling portions of the project before readdressing it. All contracts were paid in full in advance.

  Business Response

  Date: 10/25/2022

  Advanced Environmental has been talking to our credit card company on this case. ****** ***** has decided to complete a chargeback all projects we provided and completed for her family member instead of a discussed refund for the drywall she would like another contractor to do. Unfortunately we have been scammed or ripped off by this customer with providing mold remediation's, interior and exterior drainage projects, roof fixes, remove bushes, installing two loads of clay, completed a subfloor for a basement floor which have not been paid. ****** decided to do a chargeback for $17000.00 after asking for a refund for around the amount of 4500.00. Her reasoning for some of the chargebacks were Advanced Environmental didnt provide proof we paid taxes on the projects. Again we feel as we have been scammed. We are seeking legal avenues at this time. 

  Customer Answer

  Date: 10/27/2022

  Since disputing charges we have authorized the following payments to be made to Advanced Environmental & Restoration Services. We authorized payment of $2624.37 which represents 50% of the contract for mold remediation as only 50% of the work was done. Sheetrock was removed but  items were never HEPA vacuumed or wiped and we have now been informed some of the protocols for mold remediation were not followed. The FREE dehumidifier for paying in advance was never mentioned. We authorized payment of $1800 for porch roof repair despite the seams already  needing caulking (and the nails left in the driveway caused a flat). We authorized payment of $4375 for an interior footer drain (Sal seemed to do a good job at this). We authorized payment of $2477 for a subfloor despite materials used not being as per the contract (and needing to lend the  initial work crew a saw to remove the old floor as they forgot theirs). We did not pay the amount billed for creating a clean room as items removed were never cleaned, vacuumed, sanitized or even covered with plastic. This remains a problem to this day. We have not submitted the tax billed on  payments as we have been informed these services were not taxable. We have told Advanced if they show proof the tax payments were made we will reimburse them. We have not authorized payment for exterior drainage work as the basement wall that was contracted to have exterior  drainage installed before being backfilled with stone did not get the drainage and was backfilled only with the dirt dug out when the "dimple cloth" was installed. This remains a problem to this day. We did not authorize payment for the remaining exterior work either as not only was it never  finished it was done so poorly as the portion done needed dismantling, the buried cleanout remains buried, the pavement had to be recut, and that job remains unfinished to this day, despite having spent additional funds to temporarily remedy what was a dangerous situation. We initially switched from another company to do the exterior work when Josh stated he could do the same job and get it done quicker so Advanced would be able to complete all the interior work faster. On June 29th we paid in full so he could order materials and have them on hand ready to go on July 12th at which time he stated he would personally oversee the job as he was anal about these things (his words). The job was never completed that week as promised, not even started until the end of July and then attempted by a carpenter with no plans, no idea there were to be window wells installed, no idea his workers were burying the cleanout for the drain Advanced had installed, no idea he was installing a timber on top of the replaced drain that should have been discarded, apparently unaware the landscape timber should line up with the door frame and not fall in front of the door and apparently not knowledgeable about how to secure landscape timbers as they were placed on top of unlevel dirt and rocks and toenailed together. When the owners (Josh/Tonya) became aware of the mistakes made on our site they promised to assign one person, Sal, to oversee correcting all the mistakes, finish the job and restore our trust. This never happened. A subcontractor did finish the subfloor on Sunday afternoon, October 9th, after I stated I would be seeking repayment for any work not completed by October 10th. Advanced had stated all jobs would be completed in August, then September then definitely by October. The amounts we have agreed to release on our credit card represent an acceptable albeit unpleasant settlement of what has been a disappointing experience with Advanced Environmental and Restoration Services. We paid over $24,000 in advance for jobs not completed and would have been satisfied had the work been performed and the mold remediated. Compromised practices have left us still unsure of how to proceed with the mold remediation and on a search for contractors to finish the jobs.We have learned a valuable lesson, DO NOT PAY IN ADVANCE and do not allow yourself to be rushed. Josh initially stated that the percentage off for paying in advance, that would only be received if we signed that day, was "just something the company put on". We later learned Josh is the company. 

  The referenced issues with Advanced involved a mold remediation project I was overseeing for my 85-year-old mother-in-law. She paid $24,855.48 in June of 2022 for multiple contracts to address mold remediation as well as outside drainage and repairs to be performed from the damage. The work was initially supposed to be completed in July, when it was not we were told it would be done in August and then definitely by October. When it was still not completed by the second week of October we disputed the charges with our credit card company. They initially refunded all monies, we have since authorized payments of over $13,000. Much of the work was never completed, some of the jobs were never even started and we have been very disappointed with the quality of the work done. 
  We look forward to putting this behind us and advise others to look for BBB accredited companies to do business with. 
  Thank you, 
  ****** *****

  Business Response

  Date: 10/28/2022

  ****** stated other reasons as to why payment hasn’t been made for jobs completed. She would like us to prove we paid taxes on the projects which as someone with a business knows is done quarterly. She doesn’t want to pay for jobs completed and we have this going through legal counsel. Pictures and videos prove we did the jobs and emails stating what refund she would like. The dimple mat excuse of not paying is completely false as she requested more than what was paid for to be done. She forgot to mention we showed her the areas of the clean out. There are also pictures of this. Again this is a horrible situation to not pay a contractor for the jobs they have completed. 17000.00 of chargebacks plus fees and now late fees for non payment for an AGREED UPON refund for 5000.00. There will be no resolution with ****** since she believes she’s entitled to ripping off contractors for completing jobs.