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Business Profile

Mechanical Contractors

Zarger Mechanical Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I With disability and four sta** cancer received 10.000 btu air conditioner from him through heap Ontario county he installed wrong last July fluid came out almost burn house he told me it was late in year last year and would replace this year called since April no return call I also called heap and I was told can’t have one for three years for another one it’s worth 439 on ** website I’d like a portable stand up on wheels easier to handle

    Business Response

    Date: 08/09/2023

    BBB spoke to Mo at the business and the following was relayed: The customer applied through the Ontario County Social Services and was granted a window unit Air Conditioner which was bought from **** *****. She did call us at the end of the summer and said the unit was not working. We went back to **** ***** and they said because it was over 90 days the warranty is with the manufacturer. That is not something we would do, the customer needs to contact the manufacturer to have the AC unit addressed. We left the warranty paperwork with the customer for GE.

Zarger Mechanical Services is NOT a BBB Accredited Business.

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