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Business Profile

Ice Cream

The Last Stand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice Cream.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/27/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was not just one employee that gave us the wrong information.  It was several different employees from both locations on different occasions.  Nowhere does it tell you when points expire.  Text messages just say you have points never anything about them expiring.  They always say they fix thier mistakes but yet this mistake they are not willing to fix. asking again for the points to be reinstated. response was thanks for bringing that to our attention it has been communicated to the team that it is 6 months. sorry for the inconvenience. Then i was told that i was rude both in person and on the phone to her staff and i should handle things with kindness. It states they are more than willing to correct our mistakes but do not condone being rude. I have never been rude to their employees on the phone or in person. I sent message back and apologized for it seeming like i was being rude and why i dislike having to send things thru text not face to face. I still have no resolution for my 20 dollar loss and feel that it should be given back since her team was incorrect in giving us an answer of a year for points. If asking an employee to explain the points system is rude i again apologize for that but as it was stated they are always willing to correct thier mistakes. Please correct this one

    Business Response

    Date: 10/15/2024

    BBB spoke to the owner of the business and the following was relayed: Our company policy is that points expire after 6 months.  This customer was misformed by a new employee, an honest mistake.  However, our company policy is that points expire after 6 months.   

The Last Stand is NOT a BBB Accredited Business.

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