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Business Profile

Property Management

DelKap Management

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    B) On June 3, 2022, I notified Delkap that I had purchased an air conditioner, which requires an additional $23 monthly charge. However, it did not start billing me until September 2022. *********** overcharged me the initial air-conditioner fee by not prorating the monetary amount from the date I moved into the co-op, June 2, 2022, charging me instead from January through September for a total of $207 rather than from June, the month I moved into the unit, to September, which would have totaled $92. The cooperative Contract of Sale and the Consent Form stipulate that the unit owner is not responsible for any fees predating the move-in date. Copies attached. This matter has not been resolved, and the company has refused to return the amount it overcharged me, $115.C) The October 2022 statement included an unwarranted and illegal late fee of one hundred dollars for absolutely no reason. To date, I have never been late with any payments. I disputed the charge, which subsequently was reversed. For the record, pursuant to Article 21, 9 of the Occupancy Agreement, the charge for late maintenance dues is $50, not $100.D) In October 2022 the company claimed it did not receive my monthly maintenance check due in October, but when I threatened to pursue a legal claim for fraud because the claim was a lie, the check miraculously appeared.E) In late July 2024 the company billed me for the August bill twice the amount I normally pay, $1,476.28 instead of $738.14, and tacked on yet another bogus and illegal $100 "late" fee, for a total of $1,576.28. I have attached a copy of my bank record showing that Delkap cashed my bank check of $738.14 on July 2, 2022.F) *********** has failed to provide me the New York City tax abatement relief to which I am entitled as a shareholder of the co-op as of 2022. I have on file a long electronic trail of ping-ponging with the company regarding its failure to provide me with the abatement. Copies of emails attached.

    Customer Answer

    Date: 08/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by DelKap Management regarding complaint ID ********.

    Sincerely,

    *********************

DelKap Management is NOT a BBB Accredited Business.

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