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Business Profile

Plumbing and Heating

Hometown Plumbing Heating & AC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing and Heating.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2023 Tim T***** and his assistant came for an initial consultation to install an HVAC system. He said he would return to install an HVAC system and also service our propane water heater. The invoice dates work is to be performed within approximately 14 days. We gave him a $250 deposit for the water heater service. We never saw him again, he did not return phone calls and I also wrote to him at his physical address in Howes Cavern NY and received no reply. I've spoken to other people who also engaged him for work, he's done the same thing to them.

  • Initial Complaint

    Date:08/07/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

         Timmy was contracted to install a pump up system for a low producing water well with ???& new pump sewer & well pump.     Services are not completed Contract date was to be completed by May 25, 2023. Timmy is now uncontactable and does not reply when contacter we are months past to completion date ??? We reply from him and ??? plans to complete the Contracted job.     He took the down payment and ran with my money Never installed pump up system and storage tank. He removed old pump ??? new pump ??? in well

    Business Response

    Date: 08/24/2023

    Response taken by phone:  There was delay in starting the project but it has since been completed.  We did extra work outside of the original agreement and gave him a substantial discount.  He was satisfied with the work when it was completed.

    Customer Answer

    Date: 08/28/2023

    This system is in no way whatsoever complete not even close the auxiliary tank is not filling up with water the jet pump is not the correct jet pump he removed my well saver and never installed a new one as I wanted mind you this was for a well that runs out of water so the pump saver is required to keep the well pump from burning up and he just removed it never installed another one the installation of the filters are not right those are not full house water filters look at the ****** craftsmanship. There are pipes left to this pump that are not hooked to anything the pump is not even wired as you can see the system is far far from being completed not even close he did not do any extra work he hasn't even done the work that he was contracted to do in the first place let alone extra wor.  this was a pump up system for a low producing shallow well. I've already spoke with the sheriff State Police and theDA and they have told me it's a breach of contract a per the Schoharie County DA.  

Hometown Plumbing Heating & AC is NOT a BBB Accredited Business.

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