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Business Profile

Auto Repairs

Action Automotive Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The invoice is borderline eligible; and there is no proper itemized breakdown. I genuinely have no confidence and high suspicions about the work done on my car now.

    Regards,

    ****** ********that was right the mechanic Kiether called. and side they weren't charging me labor, then it changed to wholesale labor... I still ended up paying $1.6k for repairs and $600 for a rental (they had my car two weeks for what should have been a 3 days repair.) When I picked it up John (the owner) had the audacity to say to me he wroekd with me, he was surprised with how well the car ran (he shouldn't be, he sold it to me, 1 year ago!) but that I'd need to buy another car in a year and also out right said "that's what we want" and to tell me I would be back!

    Business Response

    Date: 03/12/2024

     There is no wrong doing on the business part. The customer Ms.*******, requested a repair and stated she needed her vehicle to pass NYS Inspection , and signed a repair order to do so.  This was the scope of work performed at a discounted rate as a courtesy. Apparently there was a miscommunication with what needed to be done and the charges . Our posted repair labor rate is $135.00 an hour .   If Ms.****** want a Repair bill on what it should have been for the scope of work we can provide that. She has had the vehicle for a year and has put almost 13,000 miles on the car .   Vehicles need maintenance and this was the case to bring the vehicle to good working order and pass inspection.     I would like to request this compliant be closed at this time !!   Respectfully submitted ,       John R***

    Business Response

    Date: 03/14/2024

    BBB spoke to Keith at business and the following was relayed:This was not a warrantied repair as it is normal wear and tear items. We replaced the shocks and struts, repaired the horn, and had inspected for $1,604.13. We reduced the labor rate from $135 to $85 and only charged for 5 hours when we had at least 12 hours into it over two days. As far as the car rental, the customer would need to submit that to the warranty company.

Action Automotive Service LLC is NOT a BBB Accredited Business.

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