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Business Profile

Taxi

Quality Rides Transportation LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled and pre-paid for a taxi service that was to be completed on 9/13/24. The taxi never showed up and the taxi owner Corvell Hassell was unreachable. I was able to get Corvell on the phone in the evening on 9/13/24 and he said he would refund my money. He has been unresponsive since then, not returning my phone calls, messages and emails.

    Business Response

    Date: 09/18/2024

    Dear ******,

    Thank you for reaching out and bringing this matter to our attention. I sincerely apologize for the inconvenience caused on September 13th, 2024, when we missed your scheduled pickup. This was an oversight on our part, and I understand how frustrating it must have been to be left without service and unable to reach us promptly.

    After our conversation that evening, I believed the refund was processed, but unfortunately, there was a delay on our end. However, I want to assure you that the refund was issued on September 15th, 2024.

    I also apologize for the lack of communication afterward. We value our customers' time and trust, and this situation does not reflect the level of service we strive to provide. Please know that I am fully committed to ensuring this does not happen again in the future.

    If there are any other concerns or if you have not received your refund, please feel free to reach out to me directly. Thank you for your patience and understanding.

    Sincerely,
    Corvell Hassell
    Quality Rides Transportation

    Customer Answer

    Date: 09/20/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** ****








Quality Rides Transportation LLC is NOT a BBB Accredited Business.

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