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Business Profile

Gas Station

Sunoco

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 11, 2022 I went to the Sunoco Station located at ***************************************************************************** at 12:29pm. When I pulled into the station, I noticed the sign read the gas was $3.259 per gallon. I pulled up and was about the exit my car to pump the gas, when the attendant came over and insisted on pumping for me. I asked him if he was going to pump my gas for $3.25 with my credit card and he replied yes. He took my card and I told him to fill up the tank. He stood right by my drivers side window the entire time, blocking my view to the pump. When he was done, he gave me back my credit card and I asked for a receipt. At first, he didnt want to give me one, I insisted and eventually he gave me my receipt. I was so shocked when I saw it, the sign said $3.259 a gallon but he charged me $6.939 per gallon. When I argued with him, he stated that he charges a fee for using a credit card. I said to him, 10 cents or 20 cents extra but not $3.63 extra per gallon!! I told him that was illegal, and it was price gauging. He said it was his fees and that he isnt going to change it. I told him to reverse the charge and charge me the correct amount and he refused. I didnt take a picture of his pump, but there was no sign stating that the charge for a credit card was $6.939, and if there was,it wasn't within view. Also, he knew I was using a credit card, when I asked him if the charge was $3.25 for a gallon, he shouldnt have said yes, he should have told me the correct price. He stole from me. I dont mind paying for what I purchased, but for the price I was quoted, $3.259 a gallon. What should have been a $46.29 bill was instead $ *****. Is that really fair? He more than doubled the price, for HIS fee! After speaking with neighbors, *** come to learn that I am not the only person he has done this to. He needs to be stopped, what he is doing is illegal.

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