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Business Profile

Motorcycle Supplies

Air-Flow Seat Covers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/29/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** I have NEVER delt with a company so corrupt as yours. I am a disabled & retired vet. I live on a fixed income. I purchased your seat cover to enjoy my motorcycle ride even more than I do now. I know someday soon, I won't be able to ride my motorcycle, and I accept that.Your company is FINING me $12.99..>why because I didn't like the seat cover, it didn't feel good riding my motorcycle. Your company is charging/fining me because I didn't like your product. That is the most unfair and illegal business practice. You fine me $12.99 hoping I will keep the product so you can keep the full amount of the money. This is deceitful and dishonest to say the least. You should accept that there are going to be some people who don't like your product for one reason or another. They should NOT be fined/penalized for returning your product.I will be contacting review website and letting people know what scam your company is doing to the American people. I will also be filing a complaint with the Better Business Bureau and informing them of the bad business practices your company has.

    Business Response

    Date: 09/13/2022

    Hi,

    the Customer has ordered from us and has informed us that the seat cover does not fit his bike, when we requested for some photos so we can see the issue since we sold many for the same exact bike year make and model without anyone complaining and asked if it is an aftermarket seat and not stock seat, the customer refused to send photos asking for a refund. we have informed the customer he can send it back for a refund and that there is a restocking fee involved as per our return policy, customer emailed back saying he is a veteran and he doesn't want to pay for restocking fee. we have waived the restocking fee and refunded him. so not sure why this complaint was opened.

Air-Flow Seat Covers is NOT a BBB Accredited Business.

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