Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/31/22 - Purchased vehicle from Porsche of Huntington.Was offered Warranty/Insurance with ****** ***************************** Contract ". Read the agreement at point of purchase, saw I could cancel and receive a full refund if I cancelled within 60 days. I paid for this product with my **** credit card. Later, after speaking with my insurance company and reading what is and is not covered with ******, I found that I should proceeded to cancel.Cancelation was complicated. I contacted the dealership and attempted to speak with ***************************** the Finance Manager who sold the plan and *************************** the Sales Rep. *** many days I was not able to reach ****** by phone. After unanswered calls I finally confronted the front desk and was told that ****** was out sick. 11/22/22 - I sent an email to ****** requesting the cancelation and refund.11/28/22 - ****** finally wrote back, said he received the cancelation, questioned my decision and suggested to refund the plan to my car auto loan/financing. I said that was not acceptable as I paid for the plan with my **** credit card. I would only accept a refund back to the credit card or a check. 11/29/22 - ***** emails that he will put request in for refund 12/7/22 - I follow up asking for confirmation as have heard nothing since 11/29 12/8/22 - received email from ****** apologizing and saying now 10 more business days to get the refund 12/9/22 - I contact ****** directly and they confirm the cancelation by email 12/28/22- 14 business days later after hearing nothing from ******, well past the days promised on 12/8, I send email suggesting I am going take next steps including contacting BBB 12/28/22 - I hear back with more excuses suggesting that there will be a lot more back and forth on their side, no concrete date provided now.No longer trust what ****** says, he is proven not reliable. I am concerned I will not get my $3,189.00 back and will continue to get the run around for unknown period of time.

  Customer Answer

  Date: 01/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to bring to your attention my repair/service experience at Porsche of Huntington in the city of Huntington, ********.-My Porsche Boxster VIN#***************** *ad a check engine light with message Check Engine drive to the workshop and error message Triptronic emergency run. Initial diagnosis from the dealer was that the Check engine was due to knock sensor and Tiptronics required further diagnosis.-I was later told that knock sensor is on order and the entire tiptronic shift stick/system would need to be replaced to resolve the issue which would cost around $4000, this sounded illogic.-Upon further work on my car, I was told that rodents had chewed wire harness causing the check engine and tiptronic related errors.-About 2.5 months later, I was told that the harness has been repaired and the two error messages were gone, but the state inspection could not be done until the car was driven for about 100 miles. -I paid my deductible for the wire harness and went to my car to notice that the same 2 error messages still existed.-Upon complaining to the service advisor, car was taken back in and I was given now a new quote to fix the issues and told that the errors are now due to different reasons.I am concerned that -About 2.5 months later, had to go back home with the same 2 error messages and no state inspection. Dealer has offered me a partial refund (not yet received)-Dealer had 3 different diagnostics but failed to fix the errors, making car a risky to drive.I would request the following -Kindly look into the matter, as my experience was not the most pleasant due to improper diagnostics and unnecessary repair work.-Advise me of the best way to resolve the issue and get my car repaired thru a Porsche ************** so that I continue to enjoy my Porsche.Sincerely,********************* Ph: ************ Email: ********************