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Business Profile

Online Retailer

NorthEnd Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 20, 2025 I purchased Dane - Orthopedic Comfort Shoes 1 Black / 9, order number *****, for $59.97. March 31, 2025 I initiated a return/refund as per their 30-day refund policy. The shoes were not as advertised. They were not orthopedic, and I could not wear them for the event intended. April 1, 2025 As per their policy, the company responded to my return/refund and requested several photos to verify the shoes have never been worn and are in the original packaging with tags. If the pictures are accepted, they'll send the address of the warehouse to mail the shoes. This information is withheld until then.April 4, 2025 The shoes are in the exact condition the company requested, so I took several photos of everything they required and emailed them.April 5, 2025 *********** responded that they received the pictures successfully and forwarded everything to the manager for review. They said they would be in touch with the outcome.May 8, 2025 Correspondence stopped, so I emailed them asking for the status of the review.May 8, ************************************************************************************************************************************ They continued to detail steps for a shoe size correction and seemed to have no idea of the previous emails within the exact same email thread.May 9, 2025 I correct them and they respond with they understand I've changed my mind about an exchange -which was incorrect and documented several times over. They repeat that they've sent everything to the manager for review and do not give the warehouse address for returns.June 16, 2025 Still no response. I emailed again inquiring about the status and address.June 17, 2025 They responded that they're still waiting for the manager to review my request.*Refund Policy: We offer a 30-day refund policy. To be eligible for a return, the item must be in the same condition as it was received, with tags and original packaging intact. Proof of purchase is also required.

    Customer Answer

    Date: 07/25/2025

    Better Business Bureau:

    At this time, I have not been contacted by NorthEnd Shop regarding complaint ID ********.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:06/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes. I received them, they were flimsy and uncomfortable so I contacted northend shop requesting a shipping label and refund. They encouraged me to exchange them. I said no. They said they would have their manager review. They asked for photos and/or a video. I sent it. Now they are saying they will review with their manager again. This has been going on for over a week now.

    Customer Answer

    Date: 07/20/2025

    Better Business Bureau:

    At this time, I have not been contacted by NorthEnd Shop regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased shoes from Northendshop on Instagram. I was charged and the item was ***** delivered.

    Customer Answer

    Date: 06/05/2025

    Better Business Bureau:

    At this time, I have not been contacted by NorthEnd Shop regarding complaint ID ********.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a size 8 shoe. They sent a size 9 They say I have to pay to send them back and they will send the correct size. I do not believe I should have to pay to correct their mistake and I do not trust that they will correct this. I no longer want to do any business with them. They are no longer responding to emails.

    Customer Answer

    Date: 05/30/2025

    At this time, I have been contacted directly by NorthEnd Shop regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    I keep getting a response that "they are looking into it". I have been brushed off by this compnay. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ******* *******

    Customer Answer

    Date: 06/19/2025

    Better Business Bureau:

    At this time, I have not been contacted by NorthEnd Shop regarding complaint ID ********.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order# ***** was placed 1-20-25. It took a month to receive my order and the company sent the wrong size and color shoes. I notified them and requested a return and refund. They said the return had to be approved by management (even though it was their mistake). As of 4-6-25, I've yet to get a response and they've stopped responding to my follow-up emails.

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for slippers around December 31st. I have never received them! It took weeks to get an update and it appeared from the tracking information that something was wrong because of multiple delays. Their site eventually updated and said they were delivered. I live in a home in a neighborhood and have never had a package lost/not delivered. I explained this to them but it is impossible to speak with anyone. They continued to say it was delivered BUT then on February 2, wrote that they were preparing a new shipment. I haven't been able to receive any updates since so I filed a dispute through ****** and they just wrote to say close my dispute because the package was delivered. What happened to their claim of sending what I never received on the 2nd? I never received the package and want a refund. I never want to deal with this company again. Their lack of customer service and ability to contact someone is extremely frustrating. This is the first time I've ordered with them in good faith, thinking I would receive the goods I paid for but am mistaken. Please assist with my refund.I've enclosed my correspondence below.

    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:

    At this time, I have not been contacted by Northend regarding complaint ID ********.

    I have not heard from them since filing this complaint.  They contacted me prior claiming the package was delivered and I told them I had not received the package.  I have been unable to speak with anyone at the business to explain that there is a mistake and I have never received a delivery.  

    Sincerely,

    ****** ******


  • Initial Complaint

    Date:02/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 1/28/24 (online)Purchase price: $59.97 Online shoe purchase I have not received the purchase in spite of a tracking order that states it was delivered. It was not delivered. I followed up with the company to state there was no delivery and was told the matter would be escalated to a manager. I have heard nothing back.There has been no attempt to resolve this issue. Since the only means of contact is online, I have attached copies of the email exchanges.

    Customer Answer

    Date: 02/28/2025

    Better Business Bureau:

    At this time, I have not been contacted by Northend regarding complaint ID ********.

    Sincerely,

    ***** *****

NorthEnd Shop is NOT a BBB Accredited Business.

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