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Business Profile

Electrical Contractors

AC Electrical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Tony from AC Electrical to install 2 electrical sub panels at my residence. 1 sub panel to be installed in my barn with 100 Amp service and 1 sub panel in my shed with 50 AMP service. He started the job on September 1st 2022. Although he said he had the skills and experience for this job, the work he did leads me to believe he did not have the skills or experience needed to do this job. I'm not an electrician but I do know some things about what needed to be done. According to current electrical code you need 4 wires (2 hot, 1 neutral, 1 ground) to a subpanel. The electrical code also states that this type of wiring needs to be in conduit, the entire path. As you can see from the pictures he did not follow code and in fact some of his work wasn't even safe. The barn sub panel had 4 wires pulled to it but only 3 attached. You can see the fourth wire taped off. He also connected the yellow wire to neutral when this should have been to ground. In the other box he only pulled 3 wires, no ground wire at all. You can also see from the other pictures he did not put the wire into conduit as per code. What is also worrisome is that instead of drilling the wire through the top plate in the wall he went outside of it (see pictures). Lastly electrical code states that each sub panel in unattached structures (my barn and shed) need an additional ground rod outside of each building. None of this was done correctly and I will need to hire another electrician to completely redo the job.

    Business Response

    Date: 09/19/2022

    BBB spoke to the business who explained that the work was done according to code. The consumer's information from the internet is the consumer's misinformation.

    If you believe the work is done incorrectly, please have it inspected by a code inspector.

    Customer Answer

    Date: 09/22/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. AC Electrical still stays his work was up to NY state electrical code. I have had a qualified electrician review his work and he disagrees.  My information in the complain did not come from the internet as AC Electrical suggests but from the qualified electrician.  I still require a refund as I will have to pay for the labor and material to fix the issues. 

    Regards* ******* *******

AC Electrical is NOT a BBB Accredited Business.

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