Reviews

Review Details

• Review fromJudith C

  Date: 08/02/2024

  1 star
  The nephew of KCM Custom built garage took over this business. I had did two previous projects under the uncle. I never had one concern. That is why I when again with this company. The nephew came to my home in Jan.22,2014. We did a contract and the work was to start in March. Up to July I still had to hear from him. I did put down a dep. of $8,600.00. I told him after I didn’t hear about my project that I was canceling the contract and I wanted my money back. He when into how much work he put into my project and he would have to deduct his time. He told me he was meeting with the architect for a plane, carport and enclosed my porch, which I had all the windows and the door. I ask a few times to see the drawings. He never showed me. I ask about the material that he was going to use to match my house he couldn’t show me that neither. We had a meeting with the Buffalo zoning board the first one got canceled because he felt to tell me what to do to prepare for it so then I had to ask the zoning board to send me the requirements so that was a delay then after that the zoning June 12 I asked him when will he start my project he said in three weeks it never happened so in July I canceled and request my money back. He was never prepared to do my project, but he wants me to believe that he spent so much time and energy and he deserve some $3000 of my money that he kept. I really think it’s unfair that they can demand a deposit and hold part of your money as hostage because you don’t meet their criteria but yet he didn’t meet my timeline. He don’t know the in-convenience that he caused me and the products that I have today sitting in my yard waiting to be installed he did not meet his timeline. He owes me money. Let me say this was a great company . This nephew is a liar and a thief. I want my $3000 back.

• Review fromNicholas S

  Date: 05/31/2023

  5 stars
  We hired KCM to build a 2 1/2 car garage. Chad and his crew were amazing. From the start Chad was good at communication, always keeping in touch letting us know when his team was arriving to demo the old garage, to installing the new concrete pad and new garage. He showed up multiple times while his crew was working to make sure everything was going good. I was even surprised to see Chad show up after the garage was done to pick up the garbage from his crew. His team works fast is an understatement. They were able to demo the old garage and clean up within hours and completed the new garage within one day. Even the neighbors were impressed with how fast they work and how great the garage looks. The garage has exceeded our expectations, we are extremely happy with it. Hands down one of the best contractors I’ve ever dealt with and highly recommend them.