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Business Profile

Telephone System Dealers

Optima Communications Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone System Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PK30 entered a 60-month service agreement and equipment lease for VOIP from Optima Communication, the service provider, and ************** Services, the equipment ******, early 2019. We received equipment on 2.11.19. Optima Communications installed hardware/equipment at PK30 facility (****************************************** shortly after equipment was delivered. PK30 upgraded internet and had ISP set up a Sttic IP as Optima Communications directed for VOIP system on-site to work properly.Optima Communications performed equipment install and showed PK30 staff how to use/setup VOIP smartphone app on their cell phones. This was all done within 6 weeks of signing contract with Optima and Avaya. The physical on site phone system had issues with call quality since day 1. The call volume and clarity where very poor. Calls sounded muffled and staticy. Optima service staff came on site multiple times over the course of 2019 to resolve issue and where unable to improve of remedy this issue.The VOIP smart phone app did not function at all from day 1 for any PK30 staffer. The smartphone app could not be used in the field at job site, at the PK30 facility in **********, or remotely as when staff would work from home or remote. The app would not make calls, if by some chance, the call would register in the app, it would ring a few times then drop unexpectedly. No PK30 staffer was able to make or receive a call using VOIP app on their own. 1 staffer was able to have call using the app from their home to Optima service technician after hours. This was the only instance calls working on app.After multiple attempts to have Optima fix the above issues or release us from contract, no resolution was provided by Optima or Avaya. Both parties said it was the others fault and that PK30 was left to fulfill contract. After over a year, PK30 switched VOIP svc while continuing to pay Optima/Avaya monthly as contract stated. Once switching VOIP provider, PK30 has had 0 issues with VOIP

    Customer Answer

    Date: 05/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    Optima has agreed to pay contract equipment close out costs and take responsibility for returning Voip equipment on 5.15.24. Optima sent 2 shipping labels over yesterday and we returning equipment to optima today 5.16.24. ******************************* from Optima was person that helped resolve my complaint. 
    Sincerely,

    *************************



     

Optima Communications Systems, Inc. is NOT a BBB Accredited Business.

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