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Business Profile

Furniture Builders

1 of A Kind Live Edge Slabs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of this business, ****, ran a giveaway with food network's, *** ****, via Instagram. The 2 winners (me and ***** ***********), were supposed to EACH receive a 6ft live edge charcuterie board valued at $750 each. We were selected as the winners on December 29th, 2023. We had been in contact with **** over the last year and each time he said he was "sending out the boards" and "he shipped them out today". I have all of the screen shots and receipts of these communications. We never received the boards, therefore making this giveaway false advertisement. It has been over a year at this point and ***** and I gave him the benefit of the doubt but we are assuming at this point that the boards will never arrive.

    Customer Answer

    Date: 02/09/2025

    Better Business Bureau:

    At this time, I have not been contacted by 1 of A Kind Live Edge Slabs regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered custom cabinet tops in April of 2023. I Venmod a deposit of $400. The items never got made and Ive been asking for my money back since August of 2023.

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:

    At this time, I have not been contacted by 1 of A Kind Live Edge Slabs regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom table in April 2022. The table was promised within 3 months. After 8 months the table was delivered in December only to discover that it was not properly built and was off-kilter, could not rest a plate on the table. The business picked up the table to repair it and said it would be back within a month. 3 months later they reached out and said that it did not look good and theyd like to make us a new table ready in 3-4 weeks. 6 weeks later we were told it will be ready when its ready. After much unsuccessful back and forth and very unprofessional attitude, we requested a refund which has not been given yet

1 of A Kind Live Edge Slabs is NOT a BBB Accredited Business.

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