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Business Profile

Fitness Center

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My last visit to Gold's Islip was on March 16, 2020, for Personal Training. At that time, I still had one more already paid $79 training session left.I never received any communication from ****'s to inform me that they reopened or to set up personal training again. When I saw I had been charged again, I called and learned that my trainer no longer worked for Gold's Gym. I was able to receive my November and December 2020 payments, freeze my account for 6 months, and told that I must contact the manager about the remainder. At that time I was owed a $79 training session and payment of $120. I tried calling the manager without success. Meanwhile, I was charged another 3 months (another $120) and froze the account again for another 6 months. I tried calling and emailing the manager without success. Finally, after emailing again and threatening to alert the BBB, I received a reply from the manager stating that my account would be frozen until I return. I was never contacted further by Gold's Gym. Meanwhile, my credit card was charged another $40. This week, I received a letter from a debt collector stating I owe Gold's Gym $282.50. I called the collector to dispute and tried to explain the situation but all they wanted was payment. They said that without payment the collection would continue.Since the pandemic, I have had a knee replacement, a patellectomy of the other knee, a broken ankle, back injuries from a car accident, and pneumonia. I am still doing physical therapy before I can even consider going back to the gym. At this point in time and form, when I am able I will most likely consider finding another gym rather than return to Gold's Islip. Truthfully, I just want to settle this and put it all behind me, without affecting my credit or putting any more money out.

Gold's Gym is NOT a BBB Accredited Business.

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