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Business Profile

Car Wash

Squeaky Clean Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Squeaky Clean Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last Monday, November 25th, 2024 at 1:51pm, I got a car wash at Squeaky Clean Car Wash in Cortland, NY. This cost $16.19 (see receipt). Their website (*********************************/) claims that they use soft foam technology that is gentle on your car and "prevents micro scratches in the paint". However, quite the opposite occurred: their car wash left SEVERAL scratches on my vehicle (see pictures). I noticed these scratches right when I got home. I then drove back to the car wash and filed out an incident report with the assistant manager. I got an estimate on how much it will cost to buff out all the scratches (see estimate attached). This would come to $982.80. One week after the incident, the manager, Frank A*** got in touch with me and asked me to bring the car in so he could view the scratches. Upon viewing, he claimed that they were not caused by his car wash, which uses "gentle foam technology", and he refused to pay for any of the damages. This business also does not answer their business phone. I have been trying to cancel my monthly car wash membership, and their answering machine claims they will get back to me within 1 business day. I have called 3 times in the span of a week and received no reply.

      Business Response

      Date: 12/09/2024

      To Whom it may concern:In response to this complaint, we are providing you with more accurate information.  On November 25, 2024, customer did in fact wash their vehicle at 1:51 PM.  As you can see in the photos provided by the customer, and upon our inspection of the vehicle, you can clearly see that these are not micro scratches, but are deep scratches in multiple locations, moving in all different directions on the vehicle.  A customer incident report was completed, and our General Manager, met with the customer and inspected the vehicle.  He made the correct determination that all scratches on the vehicle were pre-existing, and that Squeaky Clean was not responsible in any way.Regarding the customer's statements claiming that we have been unresponsive, customer requested cancellation of membership on November 25, 2024. On the morning of November 27, 2024, we cancelled membership as requested.  On that same day, we also reached out to the customer, and the voicemail was full.  We then continued efforts to contact customer on several occasions, and finally were able to leave a voicemail on December 6, 2024 informing the customer that membership was cancelled.

      Customer Answer

      Date: 12/09/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      The Squeaky Clean Car Wash workers are lying in order to save their business money. I have had my car less than two months and could not have gotten those scratches anywhere but the car wash. I saw the scratches immediately after I got home from the car wash. The general manager refuses to believe that a twig, rocks, or some other particle could have gotten in their car wash bristles and scratched my car, even though the car wash was very busy that day with mere seconds between cars entering the wash. I am not satisfied with their response — they owe me $982.80 in damages. 

      Regards,
      ****** ***

    Squeaky Clean Car Wash is NOT a BBB Accredited Business.

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