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Business Profile

Driving Lessons

Big Red Bell Driving School, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I prepaid for a lesson and a road test ($150) and I was not able to schedule either. I called and emailed multiple times and no one ever got back to me. I emailed again asking for a refund and no response. I just want a refund of my money.
    This driving school is the same business as ***** **** ****** ** ******** address *** * ****** *** ******* ** *****. (This is the address listed on ****** but when I went to the office in person they had moved.) Their mailing address is **** ** ****** *** **** ** ******

    Business Response

    Date: 11/30/2023

    I will reach out to them to discuss the matter and issue a refund if one is warranted.  I was not aware of any issues.  

    Customer Answer

    Date: 11/30/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
    The business said they will reach out to me and they have not done so. Saying they're not aware that there was an issue is also unacceptable after ignoring my many attempts to reach them. They have done nothing to address the issue at hand, much less resolve my complaint. 

    Regards, 

    ********* ***

Big Red Bell Driving School, Inc is NOT a BBB Accredited Business.

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