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Business Profile

Property Management

Travis Hyde Properties

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Travis Hyde Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While attending ******* ********** I lived at Travis Hyde Properties’ Ravenwood Apartments, and the management was consistently antagonistic and discriminatory. I have several instances of this nature but my largest concern is which how move out was handled. On the 27th of December, I emailed my property manager asking *Specifically* what our move out date was, as I could not get to my lease records. She replied, on corporate letterhead, that it was May 30th. On May 29th, the end date stated on the lease, she came to my apartment at 7:40 am and demanded that I vacate the apartment within 20 minutes or be charged a $350 fee for holdover. This is one of a pattern of *SEVERAL* predatory and exploitative behaviors demonstrated by Travis Hyde whereby using the fundamental primitives of the lease agreement they skirt basic ethics and steal money from college students. Not only did my property manager *manufacture* a situation in which I would be charged a fee, since it is nearly impossible to leave within 20 minutes, but also in which I would lose my security deposit, as it is impossible to have the apartment cleaned or prepared for move out. The monetary outcome of that being $350 + $500 = $850 taken from me and my roommate. But worst of all, Travis Hyde intends to steal and refuses to return my furniture and belongings, most of which I was forced to leave behind, including a PRICELESS 65 inch tv which was given to me for my birthday by my roommate, and a $400 ****** mattress which I had to purchase to replace the originally supplied mattress in our “furnished” apartment, which was soiled with urine. Her BLATANT lie and utterly unethical behavior, demanding that it doesn’t matter what she said and that its “in the lease” costed me over $2000, $2000 I do not have as a struggling student. Travis Hyde constantly steals furniture and money from students using practices like this so they can sell their apartments as furnished, essentially using students for new replacements.

      Business Response

      Date: 06/13/2023

      Hello *****, My name is Robert A****, and I am the Senior Property Manager for Travis Hyde INC,  the company that manages Ravenwood apartments. Today, 6/12/23, I was made aware of complaint #********.   Elsa H***, Vice President of Travis Hyde INC , will be out of the office until early next week.  She will need to be involved in settling this dispute, and I wanted to let you know that we do take this seriously and that we will conduct an investigation in the meantime. Please let me know if you have any questions. On an important side note...Chris H*** is no longer with the company.  Please make all further contact to Elsa H***, who has been included in this email. Robert A****  Senior Manager 

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